We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
The translations of backend and frontend are working fine. But I could not figure out translations of the e-mail templates, these are still in English. I could translate them manually, but that would be a huge amount of work. Do you have translations that can be uploaded, or is there another way?
Thank you!
Kind regards,
Ralf Longwitz
Hi Ralf,
Thanks for reaching out to us. Unfortunatelly, you need to translate them manually. While Amelia follows the WP language settings and translates the frontend and backend, it won't translate the email notifications. In case you want to add multiple languages, you would still need to translate the templates to other languages.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
Thanks for the quick reply. I counted them, there are 44 templates. Each of your clients who uses another language or even several languagas needs to do all of that work? Sorry, somehow that feels hard to believe.
I also did not find a way to export or import these templates. So I cannot even work on files? Each template to be edited one by one? And on another site, again copy/paste one by one? There must be a better way. Please help me out.
Thanks!
Ralf
Hi Ralf,
Apologies, but as mentioned, these templates are not automatically translated. When you add additional language in General settings, the templates are "pasted" from the default notification template. You need to select a language in the notification section and then change the text according to your needs.
Apologies for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables