We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On the 7th November 2024 I purchased a plan for $150.85 Amelia Standard. It was taken out of my bank account on the 9th November 2024. At the time we had a problem with the purchase.
I then proceed to purchase another Amelia standard - $150.75 dated 10th November 2024 an my bank statement.
I only received on receipt dated 7th November 2024.
Please find attached photo of bank transaction.
Kind Regards
Elizabeth Pont
Attached files: Duplicate Payment.jpg
Hello Elizabeth,
Thank you for your message. I have checked your account and I can only find one transaction for an Amelia Standard plan under your account, dated 7th November 2024.
Could you please confirm if the second purchase on 10th November 2024 was made using a different email address? It might help us locate the second transaction more easily.
Feel free to provide any additional details, and I’ll be happy to assist you further.
Kind Regards,
Uros Jovanovic
[email protected]
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