Hello Robert,

Thank you for sharing the details of the issue. It seems like the name or email you’re using for the new employee might already exist in the Customers section or among the WordPress users, which could be causing the conflict.

Here’s what I recommend:

1. Search in Amelia > Customers:

   • Go to the Customers tab and use the search function to check if the name or email already exists there.

2. Search in WordPress Users:

   • Navigate to Users > All Users in WordPress and look for the email or name you’re trying to add.

3. If found in either location, you can:

   • Update or delete the conflicting entry.
   • Use a different email address for the new employee.

If the issue persists after verifying these steps, please let me know so we can investigate further.