Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I just realized that it seems to be a browser problem. If I try to open the page with Safari, then unfortunately it does not work. But with the Chrome browsers I get on top of it. Unfortunately, I work on my Mac mainly with the Safari browser. So if you should have a solution for this, that would be great.
On the photo you see the Safari browser on the left and the Chrome browser on the right.
Thank you for sharing this information and the screenshot! It seems like the issue might be related to how Safari handles certain web elements or scripts.
Possible Solutions for Safari:
Clear Cache and Cookies:
Go to Safari > Preferences > Privacy, and click on Manage Website Data. Remove data for the affected website.
Reload the page afterward.
Disable Extensions:
Some extensions can interfere with website functionality. Try disabling them under Safari > Preferences > Extensions to see if it resolves the issue.
Update Safari:
Ensure that your Safari browser is updated to the latest version. Updates often fix compatibility issues.
Test in Private Mode:
Open the page in Safari's private browsing mode (File > New Private Window) to rule out any conflicting settings or cached data.
If the issue persists after these steps, it could be related to how the website is optimized for different browsers. I recommend contacting the website administrator to ensure compatibility with Safari.
Feel free to let me know if you need further assistance!
My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?
Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.
Hello dear team,
Since I upgraded to the Pro version yesterday, I can no longer access the settings in the backend. I get a blank page.
What can I do to activate the new features through the upgrade?
Hello Lina,
Thank you for reaching out to us.
For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store.
After that, install it on your website, clear the cache and it should be fine.
Please let me know if that works for you or not.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
I have already done this twice, but unfortunately the page remains empty. I can't make any settings.
I just did it again, downloaded plugin again, installed plugin on my website and even then deleted cache afterwards. No change.
Hello Lina,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Lina,
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
I just realized that it seems to be a browser problem. If I try to open the page with Safari, then unfortunately it does not work. But with the Chrome browsers I get on top of it. Unfortunately, I work on my Mac mainly with the Safari browser. So if you should have a solution for this, that would be great.
On the photo you see the Safari browser on the left and the Chrome browser on the right.
Warm regards
Lina
Attached files: Bildschirmfoto 2024-11-21 um 14.06.14.jpg
Hello Lina,
Thank you for sharing this information and the screenshot! It seems like the issue might be related to how Safari handles certain web elements or scripts.
Possible Solutions for Safari:Clear Cache and Cookies:
Disable Extensions:
Update Safari:
Test in Private Mode:
If the issue persists after these steps, it could be related to how the website is optimized for different browsers. I recommend contacting the website administrator to ensure compatibility with Safari.
Feel free to let me know if you need further assistance!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great, sometimes it can be so simple.
Thank you very much for the help, with clearing the cookie and cache it then worked
Hello Lina,
Glad to be able to assist you.
My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?
Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables