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  Public Ticket #3766373
Problem in Test Mode with Stripe
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  • Nicolas Duarte started the conversation

    Problem in Test Mode with Stripe

    I am trying to schedule appointments in test mode paying with stripe. I have already configured my stripe account with a test publishable key and a test secret key, and I have it correctly configured in the Amelia configuration, in the payments section.

    However, when trying to make a payment in test mode, using the credit cards that Stripe provides for test mode, it does not allow me to schedule and I get this error message:

    No such customer: 'cus_RCsjwSVdBHJADb'

    I would like to ask you if you can tell me what I may have configured wrong or why I may be getting this message. As I mentioned, I have seen all the tutorials, I have seen the video and the Amelia documentation to link the stripe account, and it does allow me to schedule and make payments in LIVE mode, but not in test mode.

    Thank you very much for the help.

  • Nicolas Duarte replied

    I was able to resolve it now. It's a matter of Stripe assigning a customer ID and still assuming the customer's identity, apparently, based on the purchase's MAC address or IP. So I simply made the purchase from another device in test mode and it let me perform the test purchase or scheduling.

    Thanks.

  •  1,569
    Marko replied

    Hello there,

    Thank you for reaching out to us.

    We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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