I need help configuring the booking form so that when a psychologist is selected in the first step, and then a package is chosen, the initial psychologist selection is retained.
As you can see in the attached image, two different professionals appear for the same package, which is confusing for users. How can I resolve this issue to ensure the first selection is respected throughout the booking process?
Currently, in Amelia, the booking form works as follows: the initial employee selection is tied to the service, but when a package is chosen, the employee list can change, showing other employees who are available for those package appointments.
Unfortunately, there is no direct way to ensure the initial employee selection is locked and carried through when a package is selected. The employee choice will adjust according to the availability for that specific package.
One possible workaround is to ensure that the package only includes the same professional who was originally selected. This can be done by creating separate packages for each psychologist, ensuring that only the corresponding professional appears when the user selects the package.
Let me know if you need further clarification or help with this setup!
Hello,
I need help configuring the booking form so that when a psychologist is selected in the first step, and then a package is chosen, the initial psychologist selection is retained.
As you can see in the attached image, two different professionals appear for the same package, which is confusing for users. How can I resolve this issue to ensure the first selection is respected throughout the booking process?
Thank you for your support!
Best regards,
Hello Francisco,
Thank you for your message!
Currently, in Amelia, the booking form works as follows: the initial employee selection is tied to the service, but when a package is chosen, the employee list can change, showing other employees who are available for those package appointments.
Unfortunately, there is no direct way to ensure the initial employee selection is locked and carried through when a package is selected. The employee choice will adjust according to the availability for that specific package.
One possible workaround is to ensure that the package only includes the same professional who was originally selected. This can be done by creating separate packages for each psychologist, ensuring that only the corresponding professional appears when the user selects the package.
Let me know if you need further clarification or help with this setup!
Kind Regards,
Uros Jovanovic
[email protected]
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