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Dear Amelia,
Since a few days the Finance page is not working. No payments of past appointments can be seen. Are you aware of this, en when will this be fixed?
Please see the screenshot.
Regards,
James
Attached files: Screenshot 2024-11-17 at 09.27.52.png
Hi James,
Thanks for reaching out to us. I've seen a couple of users reporting the same issue, but this is probably a conflict or caching issue. I suppose you've tried clearing browser cache/cookies? Also WP cache?
Make sure that the WP user has an Admin user role assigned because not all users have permission to preview the sections. There might be an issue with the user role conflict.
Kind Regards,
Stefan Petrov
[email protected]
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Hi James,
You can use third-party cache plugins to clear the WordPress cache. You can find more information here. As for the browser cache/cookies, it's a simple process. Assuming that you use Chrome, please refer to this link.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Stefan,
I also removed cookies, but still the Finance page does not work.
Any other ideas?
James
I have a similar issue. Finance page is empty but shows no data. Cleared cookies & cache, incl. Wordpress cache.
In my Inspector I see 500 errors, see attached screenshot.
Hope this helps!
Best regards,
~ Harry
I have precisely the same problem.
DetailsType: Error
Message: Call to a member function execute() on bool
File: /data/sites/web/nauwkeurignl/www/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/Payment/PaymentRepository.php
Line: 589
TraceStefan/TMS,
Can you please look at this?
Regards,
James
Hi James and Harry,
Please open a new ticket on Ticksy and we will provide a fix there.
Thanks.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables