I'm unable to get past the Amelia checkout and be redirected to Square to make the purchase. No matter what, it's saying "Email already exists with different name. Please check your name." I'm attaching a screenshot of a 500 Error I'm finding associated with the software. In desperate need of help! Customers aren't able to make bookings without successful checkout. Thank you so much!
Thank you for the details provided. To help us troubleshoot further, could you please confirm if you have tried making a booking using multiple different email addresses that are not already present in the customer list within Amelia? This will help us determine if the issue is specific to certain users or if it affects all new bookings.
Looking forward to your response so we can assist you further.
I first noticed the issue when someone was trying to book, and the link to be redirected to Square didn't actually take them anywhere. They just stayed on the booking summary page.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi, I am still running into the same issue. Can we maybe hop on a call or could you float this to another person on the team to take a look at it? Thank you, I hope you understand my sense of urgency behind this.
Thank you for providing your availability! To proceed and coordinate a meeting or further communication, could you please share your Gmail address? This will help us finalize the scheduling process efficiently.
Hi! I saw you said you were having trouble getting notifications from Google Chat. I have sent my availability today via Google Chat, please check it out and let me know what time today works for you. Thank you!
I'm unable to get past the Amelia checkout and be redirected to Square to make the purchase. No matter what, it's saying "Email already exists with different name. Please check your name." I'm attaching a screenshot of a 500 Error I'm finding associated with the software. In desperate need of help! Customers aren't able to make bookings without successful checkout. Thank you so much!
Attached files: Screenshot 2024-11-16 at 7.53.27 PM.png
Hello Kiley,
Thank you for the details provided. To help us troubleshoot further, could you please confirm if you have tried making a booking using multiple different email addresses that are not already present in the customer list within Amelia? This will help us determine if the issue is specific to certain users or if it affects all new bookings.
Looking forward to your response so we can assist you further.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi! This is an issue for all customers - even new customers are unable to complete checkout. Thank you so much for your help!
I first noticed the issue when someone was trying to book, and the link to be redirected to Square didn't actually take them anywhere. They just stayed on the booking summary page.
Hello KIley,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello KIley,
Thank you for the credentials.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Still no luck :( Here is a video of the issue I'm running into. Still not able to get past the checkout page.
Hello Kiley,
Thank you for the update on this.
Please test it out now nad let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, I am still running into the same issue. Can we maybe hop on a call or could you float this to another person on the team to take a look at it? Thank you, I hope you understand my sense of urgency behind this.
Hello Stevan,
Thank you for your patience. I completely understand the urgency of this matter.
We can definitely arrange a Google Chat session to resolve the issue. Please let me know a convenient time for you, and I'll send the invitation.
Looking forward to your response.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great! Thank you. Here are some times:
These are all central time (Chicago)
Anytime today, anytime tomorrow, Monday between 8am and 11am, Monday after 3pm, Tuesday between 8am and 9:30am.
Looking forward to getting this taken care of. Thanks for your help.
Hello Kiley,
Thank you for providing your availability! To proceed and coordinate a meeting or further communication, could you please share your Gmail address? This will help us finalize the scheduling process efficiently.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
[email protected]
Thank you.
Hello Kiley,
I have just sent you a message via Google Chat.
Please check it out and let me know when you are available.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi! I saw you said you were having trouble getting notifications from Google Chat. I have sent my availability today via Google Chat, please check it out and let me know what time today works for you. Thank you!
Hello Kiley,
Thank you for the update on this.
I have since sent you a message via Google Chat.
Please check it out and let me know.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Kiley,
I have since fixed it.
Please test it out from your end and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you so much! So glad it's up and working!
Hello Kiley,
Glad to be able to assist you and my apologies for the delay!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables