We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I completed the tax setup, but on my screen, the tax shows up fine but the name hasn't changed and still shows as VAT. Also, when other users open the website, the tax doesn't show at all. Could it be because the update is slow? How can I fix this?
Attached files: Screenshot 2024-11-15 at 11.41.12 AM.png
Hi Siyeong,
I hope you are doing well. When configuring Tax, please note that you have two options "exclude" and "include" taxes in Payment settings. If configured to exclude, taxes will be calculated and shown separately.
You can also translate the strings by translating them in LocoTranslate third-party translation plugin.
Just select Amelia, then language and then find the string and translate it according to your needs.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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