When opening the customer panel, even though the password is turned off as shown in the setup below, it still says 'password required' in the customer panel. Also, when the customer opens the link via email on their phone, they are automatically redirected to the customer panel, but when they open it on a desktop, the sign-in page appears. And when I click the Access link, instead of opening the logged-in customer panel, the same login screen appears. How should I set this up and fix it?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
When opening the customer panel, even though the password is turned off as shown in the setup below, it still says 'password required' in the customer panel. Also, when the customer opens the link via email on their phone, they are automatically redirected to the customer panel, but when they open it on a desktop, the sign-in page appears. And when I click the Access link, instead of opening the logged-in customer panel, the same login screen appears. How should I set this up and fix it?
Attached files: Screenshot 2024-11-15 at 11.19.24 AM.png
Hello Siyeong,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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