We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
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Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I’m currently using the Amelia booking form for multiple categories (e.g., dog grooming, training courses). For one specific category (training courses), I have multiple employees assigned to different services (two services: individual lessons and group lessons).
For a better user experience, I would like the booking process to allow clients to first select the service. Then, depending on the service, the module would either automatically assign the single available employee or display a list of employees for that service, letting the client choose the one they prefer.
At the moment, the process requires clients to first select the employee and then the service, which doesn’t make sense for my use case. My clients are not familiar with the employees, and their choice is primarily based on the service they want.
Is there a way to achieve this functionality?
Thank you in advance for your help!
Hello there,
Thank you for reaching out to us.
Not sure what the issue is since by default services are offered first then employees and locations unless you change the order in customize section
Service work hours depend on emplyoee work hours. You can set that emplyoee fied is not mandatory in customize section or you can hide the employee field there also
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Thank you for your answer. This is strange.. On my website it shows first the employee and then the service (see screenshot of my front end and sceenshot of Elementor widget). I checked in customize section and I see that the ordre there is first service and then employee (see screenshot).. How can I do to display first the service and the the employee? Is there on other way to do or is there a problem with my amelia plugin? Thanks
Attached files: Capture d’écran 2024-11-18 à 09.39.53.png
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Hello again,
We can try two solutions
Hope one of these helps.
Let us know how it goes and if the issue is resolved once you try this.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I did both options but it didn't help.. Could you check in the website or suggest me other things to do to solve this? Thanks
In personnalisation I swtiched Employée and service by putting Employé on top and the result is reversed on my website. We can say that the problem is kind of solved. Thanks for the support
Hello again,
Yes, it is kind of resolved but this seems like a slightly more difficult case of residual cache and it is not enough to clean it only through the plugin, but it is necessary to contact the hosting provider to purge the entire cache from the server. Hope this helps.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables