I had version 6.2.3 of Amelia on my website, and yesterday we updated to version 7.9. With the update, 7 categories that I had created and 27 services were lost.
However, in the service counter, I see that there are 27, but when scheduling an appointment, they do not appear available.
I tried to recreate the categories, but when clicking save, the creation confirmation does not appear, meaning it is not created.
Can you help me verify if the issue is due to the update or tell me how I can solve it?
No this is not due to the update or we would have 80000+ tickets related to this.
Thank you for purchasing our product, and for reaching out to us.
You probably booked for a customer while you were logged in as an admin. Please note that when you do this in the future you should always do it from the incognito window.
This customer, probably along with a few others, was probably created by you booking an appointment in their stead from the front-end, while you were still logged in as Administrator.
This can happen when the customer has the type set to "Admin" in wp_amelia_users table in the database.
Simply navigate to this database table, find the customer that reported this, and you'll most likely see that the type associated with the user is "Admin". Change that to "Customer", and that's it, The second option is that you can find him in the database in wp_amelia_users you will see that that customer has the same mail like admin in that case you will need to delete that customer.
Hope this helps.
We wish you all the best and hope you have a wonderful day ahead.
We just got the feedback from our colleagues and they have told us that for some reason you are missing 3 newest columns in amelia_categories. Perhaps some permission are missing on on your server and so for that reason they are not created. Columns that are missing are in amelia_categories (color, pictureFullPath, pictureThumbPath). Our dev team does not have access and permissions to add this for you so please try and add them and then purge the cache and all should be fine.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
The solution that we have sent is tested and we also have confirmation from other user that this solution has helped them and it resolved the issue for all of them. So there is some other issue on your site and it is not related to a fix that we have sent you. We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
I had version 6.2.3 of Amelia on my website, and yesterday we updated to version 7.9. With the update, 7 categories that I had created and 27 services were lost.
However, in the service counter, I see that there are 27, but when scheduling an appointment, they do not appear available.
I tried to recreate the categories, but when clicking save, the creation confirmation does not appear, meaning it is not created.
Can you help me verify if the issue is due to the update or tell me how I can solve it?
Thank you very much in advance.
Hello there,
Thank you for reaching out to us.
No this is not due to the update or we would have 80000+ tickets related to this.
Thank you for purchasing our product, and for reaching out to us.
You probably booked for a customer while you were logged in as an admin. Please note that when you do this in the future you should always do it from the incognito window.
This customer, probably along with a few others, was probably created by you booking an appointment in their stead from the front-end, while you were still logged in as Administrator.
This can happen when the customer has the type set to "Admin" in wp_amelia_users table in the database.
Simply navigate to this database table, find the customer that reported this, and you'll most likely see that the type associated with the user is "Admin". Change that to "Customer", and that's it, The second option is that you can find him in the database in wp_amelia_users you will see that that customer has the same mail like admin in that case you will need to delete that customer.
Hope this helps.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello again,
We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We just got the feedback from our colleagues and they have told us that for some reason you are missing 3 newest columns in amelia_categories. Perhaps some permission are missing on on your server and so for that reason they are not created. Columns that are missing are in amelia_categories (color, pictureFullPath, pictureThumbPath). Our dev team does not have access and permissions to add this for you so please try and add them and then purge the cache and all should be fine.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
The solution that we have sent is tested and we also have confirmation from other user that this solution has helped them and it resolved the issue for all of them. So there is some other issue on your site and it is not related to a fix that we have sent you. We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
There seems to be bigger issues then Amelia on your site since and we cannot access it I'm afraid
Please resolve with your hosting provider and let us know when we can log in to your site.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables