Well, the Divabeauty employee is already booked for November 14 18:00, as you can see on the screenshot
The issue here is that the capacity is 1/1, which means that no other customers can book this services, and you also don't have the option "Autoriser en dessous de la capacité mini:" activated in Appointments settings.
To allow your customers to book the same employee multiple times (for the same timeslot), you first need to increase the service capacity to more than 2. Currently, Ponytail service (that is booked here) has a capacity configured to 1.
That means that only one customer can book the timeslot for this particular service and employee.
It's hard to configure the exact setup, since from the moment when I logged in, I saw Divabeauty employee was assigned already to November 14 18:00, but because the option I showed previously wasn't turned on, it was only possible to book this employee for one timeslot. Was there any warnings or message shown to the customer when he /she wanted to book this employee?
For example, if i turn on the option, I will allow customers to book the SAME employee for the SAME timeslot even she already have one person. BUT i do NOT want authorize this, i do NOT want multiple customers book the same timeslot.
I want to keep only one customer by time slot. That is why it is not activated and this is not my issue.
My issue is :
Divabeauty was open from 10:00 to 20:00.
She only had 1 appointementduring this day and it was at 18:00 .
Since the service was set on 2 hours long, she was busy only from 18:00 to 20:00 with one customer.
This is okay and normal.
The point is : she was NOT busy BEFORE the appointement and was AVAILABLE from 10:00 to 18:00.
And this is the point, NOBODY could take an appointement between 10:00 and 18:00.
Yes, that's correct. Having this option enabled, will allow your customers to book the same employee, for the same service, for the same timeslot. But, from the moment I've logged in, I could see that this employee was already booked for 18:00, so that's why I recommended this approach.
I am not sure why those appointments were not available, or they were available, but the customers couldn't book them?
"so that's why I recommended this approach. " yes i understand but this is not what i want and my issue.
"I am not sure why those appointments were not available, or they were available, but the customers couldn't book them? " => Yes , those slot times (from 10:00 to 18:00) were not available AND yes the customers couldn't book them. That is my issue.
Not sure, maybe Google Calendar? I do not see why an employee wouldn't be available if there were no appointments booked for this employee previously. Maybe, days off configured?
I do not understand how " Google Calendar" would impact on the times slots available in the front of my website ? Can you explain why and how ? Plus no, it is not this because both of my employee did not has something planned in google calendar those days.
" days off configured?" => No, i already checked days off and specific day it was not this. Plus , it is impossible to be "day off" because when there is day off configured, nobody can take an appointement so my employees would not even have appointement that day like Divabeauty had at 18:00.
I've mentioned these two options because they would impact the availability of timeslots. In most cases, the timeslots are marked as busy on the Google Calendar and that's why customers are not able to book the timeslots. I'm not sure how to reproduce this, since from the moment I've logged in, I couldn't only see that the employee was already booked for 18:00, but if you take a look at the other dates, the other timeslots are available now for booking.
"In most cases, the timeslots are marked as busy on the Google Calendar, and that's why customers are not able to book the timeslots." => In this case, there was nothing in the Google Calendar, and I don't think this is the reason because:
DIVABEAUTY: She didn’t even connect WP AMELIA to Google Calendar, so it’s impossible.
HAIR BY TAMY: She sent me a screenshot of her Google Calendar, and there was nothing. So, no, I don't think the issue is related to Google Calendar. ( Public Ticket #3729519)
"I could only see that the employee was already booked for 18:00." => Okay, there was an appointment at 18:00, but that's not the point. I'm talking about BEFORE 18:00, specifically from 10:00 to 18:00. NOT the appointment at 18:00. There’s no reason to mention this because it’s not relevant. The real issue is BEFORE, from 10:00 to 18:00. This is what we need to address, and this is what I need an answer for.
"But if you take a look at the other dates, the other timeslots are available now for booking." => Yes, thank you, and "fortunately." But just because other timeslots are available doesn't mean there isn't an issue.
This is the second employee who has reported this problem to me; this is not the first time I’ve heard about it. I even believe there are more timeslots that are unavailable on the front end, preventing people from booking, but we haven’t noticed them yet.
When people can’t book appointments, it literally means my employees are losing money. For example, DIVABEAUTY just lost an entire day of revenue, which amounts to about €200 in turnover for her. If this happens twice again, she could lose €600 in revenue simply because no one could book appointments for three days.
To be honest, I’m not satisfied with the responses I’ve received so far because:
I still feel like you’re missing the point and talking about different solutions that have nothing to do with my issue.
I already submitted this issue once in Public Ticket #3729519, but I didn’t get a resolution.
Apologies for the inconvenience, but what I'm trying to explain is the fact that I'm not able to see the issue that you are reporting. From your initial report, and from the moment I logged in, there was only this appointment booked for this employee. But, if you take a look at the booking form and select this employee only, you can see that all services assigned to this particular employee have other timeslots available. For example -
Of course, this depends on whether those timeslots are already booked or not. The reason why i suggested checking Google Calendar or whether those particular timeslots are already booked is because these two are the only reasons why the timeslots would be available for booking.
I hope this message finds you well. First, I’d like to apologize if there was any misunderstanding earlier. It’s not that I don’t understand the concern, but rather that I’m not able to replicate the same issue you described. If the problem persists, I would expect it to affect other services as well, given that the same employee is assigned to multiple services.
There are several potential reasons why a timeslot might not be visible, but we’ve checked all the usual suspects, and everything appears fine on my end. Since you mentioned this isn’t the first time it’s happened, the best course of action might be to ask your employee to record the scenario the next time no timeslots are visible. That would give us valuable insight into the issue.
If we pinpoint the root cause, I’ll report it immediately so the developers can address it.
You are welcome, as always. You are free to reopen this ticket, in case the issue happens again and as soon as you have a video or more information. Please note that the ticket will be automatically closed after 7 days, but as soon as you reply, it will automatically reopen.
Hello,
I already did this ticket once ( Public Ticket #3729519) but I again have have feedback from another employee.
In the first ticket ( Public Ticket #3729519) it was Hair By Tamy who were concerned by this.
But now, there is another employee (Divabeauty) who is concerned.
She told me, one of her customer were trying on Tuesday 12 november to book an appointement for thursday 14 november.
She were available because she had only ONE appointement.
BUT the customer could not see the availabilities because they were not showing on the front.
So this is the second time i'm doing a ticket for this issue but this is the third it happens.
Can you help me please ?
HI Nael,
Well, the Divabeauty employee is already booked for November 14 18:00, as you can see on the screenshot
The issue here is that the capacity is 1/1, which means that no other customers can book this services, and you also don't have the option "Autoriser en dessous de la capacité mini:" activated in Appointments settings.
To allow your customers to book the same employee multiple times (for the same timeslot), you first need to increase the service capacity to more than 2. Currently, Ponytail service (that is booked here) has a capacity configured to 1.
That means that only one customer can book the timeslot for this particular service and employee.
I hope I cleared a bit.
Kind Regards,
Stefan Petrov
[email protected]
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Hello,
Yes she already had booked appointement for November 14 18:00, but she also had availabilities earlier :
She was open since 10 am , she did not have any appointement between 10:00 and 18:00 but the customer could not book an appointement.
Hi Nael,
It's hard to configure the exact setup, since from the moment when I logged in, I saw Divabeauty employee was assigned already to November 14 18:00, but because the option I showed previously wasn't turned on, it was only possible to book this employee for one timeslot. Was there any warnings or message shown to the customer when he /she wanted to book this employee?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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I think there is a misunderstood haha :)
I think I understood how the option works :
For example, if i turn on the option, I will allow customers to book the SAME employee for the SAME timeslot even she already have one person. BUT i do NOT want authorize this, i do NOT want multiple customers book the same timeslot.
I want to keep only one customer by time slot. That is why it is not activated and this is not my issue.
My issue is :
Divabeauty was open from 10:00 to 20:00.
She only had 1 appointementduring this day and it was at 18:00 .
Since the service was set on 2 hours long, she was busy only from 18:00 to 20:00 with one customer.
This is okay and normal.
The point is : she was NOT busy BEFORE the appointement and was AVAILABLE from 10:00 to 18:00.
And this is the point, NOBODY could take an appointement between 10:00 and 18:00.
Hi Nael,
Yes, that's correct. Having this option enabled, will allow your customers to book the same employee, for the same service, for the same timeslot. But, from the moment I've logged in, I could see that this employee was already booked for 18:00, so that's why I recommended this approach.
I am not sure why those appointments were not available, or they were available, but the customers couldn't book them?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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"so that's why I recommended this approach. " yes i understand but this is not what i want and my issue.
"I am not sure why those appointments were not available, or they were available, but the customers couldn't book them? " => Yes , those slot times (from 10:00 to 18:00) were not available AND yes the customers couldn't book them. That is my issue.
Hi Nael,
Not sure, maybe Google Calendar? I do not see why an employee wouldn't be available if there were no appointments booked for this employee previously. Maybe, days off configured?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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I do not understand how " Google Calendar" would impact on the times slots available in the front of my website ? Can you explain why and how ? Plus no, it is not this because both of my employee did not has something planned in google calendar those days.
" days off configured?" => No, i already checked days off and specific day it was not this. Plus , it is impossible to be "day off" because when there is day off configured, nobody can take an appointement so my employees would not even have appointement that day like Divabeauty had at 18:00.
Hi Nael,
I've mentioned these two options because they would impact the availability of timeslots. In most cases, the timeslots are marked as busy on the Google Calendar and that's why customers are not able to book the timeslots. I'm not sure how to reproduce this, since from the moment I've logged in, I couldn't only see that the employee was already booked for 18:00, but if you take a look at the other dates, the other timeslots are available now for booking.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hello Stefan,
"In most cases, the timeslots are marked as busy on the Google Calendar, and that's why customers are not able to book the timeslots."
=> In this case, there was nothing in the Google Calendar, and I don't think this is the reason because:
So, no, I don't think the issue is related to Google Calendar. ( Public Ticket #3729519)
"I could only see that the employee was already booked for 18:00."
=> Okay, there was an appointment at 18:00, but that's not the point. I'm talking about BEFORE 18:00, specifically from 10:00 to 18:00. NOT the appointment at 18:00. There’s no reason to mention this because it’s not relevant. The real issue is BEFORE, from 10:00 to 18:00. This is what we need to address, and this is what I need an answer for.
"But if you take a look at the other dates, the other timeslots are available now for booking."
=> Yes, thank you, and "fortunately." But just because other timeslots are available doesn't mean there isn't an issue.
This is the second employee who has reported this problem to me; this is not the first time I’ve heard about it. I even believe there are more timeslots that are unavailable on the front end, preventing people from booking, but we haven’t noticed them yet.
When people can’t book appointments, it literally means my employees are losing money. For example, DIVABEAUTY just lost an entire day of revenue, which amounts to about €200 in turnover for her. If this happens twice again, she could lose €600 in revenue simply because no one could book appointments for three days.
To be honest, I’m not satisfied with the responses I’ve received so far because:
Hi Nael,
Apologies for the inconvenience, but what I'm trying to explain is the fact that I'm not able to see the issue that you are reporting. From your initial report, and from the moment I logged in, there was only this appointment booked for this employee. But, if you take a look at the booking form and select this employee only, you can see that all services assigned to this particular employee have other timeslots available. For example -
Of course, this depends on whether those timeslots are already booked or not. The reason why i suggested checking Google Calendar or whether those particular timeslots are already booked is because these two are the only reasons why the timeslots would be available for booking.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Alright, thank you for your response. So:
Hi Nael,
I hope this message finds you well. First, I’d like to apologize if there was any misunderstanding earlier. It’s not that I don’t understand the concern, but rather that I’m not able to replicate the same issue you described. If the problem persists, I would expect it to affect other services as well, given that the same employee is assigned to multiple services.
There are several potential reasons why a timeslot might not be visible, but we’ve checked all the usual suspects, and everything appears fine on my end. Since you mentioned this isn’t the first time it’s happened, the best course of action might be to ask your employee to record the scenario the next time no timeslots are visible. That would give us valuable insight into the issue.
If we pinpoint the root cause, I’ll report it immediately so the developers can address it.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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No problem,
I'll ask at my employee to record if it happen again. Thank you for your help and reply again ;)
Hi Nael,
You are welcome, as always. You are free to reopen this ticket, in case the issue happens again and as soon as you have a video or more information. Please note that the ticket will be automatically closed after 7 days, but as soon as you reply, it will automatically reopen.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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