Well, the Divabeauty employee is already booked for November 14 18:00, as you can see on the screenshot
The issue here is that the capacity is 1/1, which means that no other customers can book this services, and you also don't have the option "Autoriser en dessous de la capacité mini:" activated in Appointments settings.
To allow your customers to book the same employee multiple times (for the same timeslot), you first need to increase the service capacity to more than 2. Currently, Ponytail service (that is booked here) has a capacity configured to 1.
That means that only one customer can book the timeslot for this particular service and employee.
Hello,
I already did this ticket once ( Public Ticket #3729519) but I again have have feedback from another employee.
In the first ticket ( Public Ticket #3729519) it was Hair By Tamy who were concerned by this.
But now, there is another employee (Divabeauty) who is concerned.
She told me, one of her customer were trying on Tuesday 12 november to book an appointement for thursday 14 november.
She were available because she had only ONE appointement.
BUT the customer could not see the availabilities because they were not showing on the front.
So this is the second time i'm doing a ticket for this issue but this is the third it happens.
Can you help me please ?
HI Nael,
Well, the Divabeauty employee is already booked for November 14 18:00, as you can see on the screenshot
The issue here is that the capacity is 1/1, which means that no other customers can book this services, and you also don't have the option "Autoriser en dessous de la capacité mini:" activated in Appointments settings.
To allow your customers to book the same employee multiple times (for the same timeslot), you first need to increase the service capacity to more than 2. Currently, Ponytail service (that is booked here) has a capacity configured to 1.
That means that only one customer can book the timeslot for this particular service and employee.
I hope I cleared a bit.
Kind Regards,
Stefan Petrov
[email protected]
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