I have a 30 minute Buffer Time After set for our services. I think this is preventing customers from booking appointments with our employees during the last 30 minutes of their work hours. To avoid the problem, I've been adding 30 minutes to the end of our employee's work hours every time I enter them.
This is a hassle when employees' work schedules change every week, especially since they have more than one period each day. I would prefer the ability to enter employee actual work hours, without adding 30 minutes to the end of every period to account for the 30 minute buffer time after. Applying buffer time after at the end of the period doesn't make sense because no appointments can be booked after the employees work hours have ended, making buffer time unnecessary.
Thanks for reaching out to us. There is this option in the General settings "Include service buffer time in time slots ". If this option is enabled time slots will be shown with included service buffer time. This would allow your customers to see the timeslots with the buffer time and therefore book the same timeslot they see.
Making that change didn't help. Customers still can't book the last 30 minutes of an employees shift when we have a buffer time after set for the service.
We need a way to exclude buffer time after at end of employee workhours, or exclude buffer time before at beginning of employee workhours.
Or we need the option to set buffer time between so that buffer time only applies between appointments.
Our goal is to avoid back-to-back appointments by having a buffer in between appointments.
Unfortunatelly, this is not possible to configure since the buffer time is added to each appointment within the employee work hours configuration. In other words, both buffer time before and after is added after each timeslot. Buffer time serves as the "time off" for an employee to prepare for the next appointment, but this is calculated as explained previously on the timeslot configuration.
I have a 30 minute Buffer Time After set for our services. I think this is preventing customers from booking appointments with our employees during the last 30 minutes of their work hours. To avoid the problem, I've been adding 30 minutes to the end of our employee's work hours every time I enter them.
This is a hassle when employees' work schedules change every week, especially since they have more than one period each day. I would prefer the ability to enter employee actual work hours, without adding 30 minutes to the end of every period to account for the 30 minute buffer time after. Applying buffer time after at the end of the period doesn't make sense because no appointments can be booked after the employees work hours have ended, making buffer time unnecessary.
Attached files: buffer time after prevents booking at end of work hours.jpg
Hi TAFF,
Thanks for reaching out to us. There is this option in the General settings "Include service buffer time in time slots ". If this option is enabled time slots will be shown with included service buffer time. This would allow your customers to see the timeslots with the buffer time and therefore book the same timeslot they see.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Making that change didn't help. Customers still can't book the last 30 minutes of an employees shift when we have a buffer time after set for the service.
We need a way to exclude buffer time after at end of employee workhours, or exclude buffer time before at beginning of employee workhours.
Or we need the option to set buffer time between so that buffer time only applies between appointments.
Our goal is to avoid back-to-back appointments by having a buffer in between appointments.
Hi TAFF,
Unfortunatelly, this is not possible to configure since the buffer time is added to each appointment within the employee work hours configuration. In other words, both buffer time before and after is added after each timeslot. Buffer time serves as the "time off" for an employee to prepare for the next appointment, but this is calculated as explained previously on the timeslot configuration.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables