We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I set <a href="%appointment_cancel_url%">Cancel Appointment Link</a> this link in an appointment approved section, but somehow it links to my other wordpress website.
I want it to be link to another url. Is it possible to link another url? Or it would be perfect to make a button to click so customer can click it to cancel their appointment in email.
Hello there,
Thank you for reaching out to us.
When you place %appointment_cancel_url% in notifications it cannot sendcustomer to another site. If you can replicate this issue please send us short one minute video of the issue.
Also we would advise you to use customer panel https://wpamelia.com/front-end-customer-panel-2-0/ there customers can manage all their appointments from their profile in the panel.
All linked placeholders like %customer_panel_url%, %employee_panel_url%, %appointment_cancel_url%, %event_cancel_url%, and Zoom placeholders are programmatically generated URLs, and if you want to create a hyperlink to these URLs, they need to be added as placeholders, not direct URLs.
For example, when you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, and you want to add a line in the email like “To access your Customer Panel, please click here“, the template needs to look like this:
This is because the Customer Panel URL that’s sent to the customer appends a login token to the URL, so a customer either logs in with this token (if you disabled the password as being mandatory in Amelia Settings/Roles/Customer) or sends the customer to the password creation form.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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