Hello there,

Thank you for reaching out to us.

When you place %appointment_cancel_url% in notifications it cannot sendcustomer to another site. If you can replicate this issue please send us short one minute video of the issue.

Also we would advise you to use customer panel https://wpamelia.com/front-end-customer-panel-2-0/ there customers can manage all their appointments from their profile in the panel.

All linked placeholders like %customer_panel_url%, %employee_panel_url%, %appointment_cancel_url%, %event_cancel_url%, and Zoom placeholders are programmatically generated URLs, and if you want to create a hyperlink to these URLs, they need to be added as placeholders, not direct URLs.

For example, when you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, and you want to add a line in the email like “To access your Customer Panel, please click here“, the template needs to look like this:

This is because the Customer Panel URL that’s sent to the customer appends a login token to the URL, so a customer either logs in with this token (if you disabled the password as being mandatory in Amelia Settings/Roles/Customer) or sends the customer to the password creation form.