Hi,

I've updated to 7.9, and the customer invoice is not sending to the customer by email when the booking is made and approved.

The invoice shows in the Finance, Invoice tab.

The Booking Invoice is selected under the customer notifications.

The send invoice to customer by default is turned on under settings, notifications.

All other notifications are working perfectly.

Also, feature request...  Obviously above is to send an invoice as soon as the booking is made, and I take a deposit through Stripe.  So looking at the invoice preview, it shows the total, the amount paid and amount remaining.  All good stuff. However, if I was a customer, I would also like an invoice or receipt when I've paid the rest on site. Can we have an automated way to send the updated invoice when the status is changed to paid (not tested this to see if it does this already), because I don't really want my client to have to manually go into finance and set to paid and then have to go to the invoice tab to click send invoice to send an updated invoice showing it's completely paid.

Thanks,

Jon

Hi Stefan,

Login details will be below in a private post, but also wanted to let you know that, even if I click the send invoice from the invoices tab under finance for a test appointment, though it send the email using the template, it attaches the .ics file not the invoice file. So not sure how much QA testing occurred.

You can see the emails sent using Fluent SMTP under settings, and then email logs.  Though I will delete the test appointment and customer, look for the email dated 17th November 2024 at 3:41pm with the title Booking Invoice (which I haven't yet customised the notification template yet). If you look at that email log file by clicking on the title, then scroll to the bottom and open the attachment, you will see the .ics file it sent.

If you plan to test by creating a test customer and appointment, please do delete them once finished, as this is a live site.

I'll inform the client that you may well do that.

Thanks,

Jon

Stefan,

The SMTP setup as it is works with every other notification perfectly, so I don't think that is the reason.

Also if you log back in, the manual email you sent for a "Booking Invoice" at 12:14pm in the fluent smtp logs, you will see it attached a calendar file (cal_6WYt3K.ics) not an invoice.

So I genuinely think there is an issue with the code.

Thanks,

Jon

Hello Stefan,

let me add, that we have the exact same problem as Jon here.

Best,
Bernhard

Hi Stefan,

As this also happening to Bernhard as well, that’s 2 customers reporting this issue within 2 days of the 7.9 release. So please can this be passed to the developers to investigate. 

I can’t remove fluent smtp as it’s used for multiple other solution notifications on this website other than Amelia. So I can’t change to the Amelia smtp config. 

@hiegl Bernhard have you got this working yet? I couldn’t see a separate ticket raised by you. 

Thanks,

Jon 

Hi Stefan,

I’ve been using your plugin since version 3 for this site with all the same plugins. I’ve never had a problem before, and it’s too much of a coincidence that this is happening after the 7.9 update. Actually this is a new feature, so could be a clash. 

I’ll set up a staging site as soon as possible for you, but will have to delete all the customer and appointment data, so that customers don’t get duplicate emails. Plus I’ll point to me as a test employee with my email address so my client doesn’t get confused with real emails from the live site. I’ll also disable the cron for the reminder email as that will be pointing to the wrong url. Finally I’ll put it in maintenance mode and turn off indexing so it does show up on the web. You’ll still be able to view the front end when logged in. Just give me a bit of time to get this ready. I did delete you admin account, but will recreate it on the staging copy with the same details. 

Speak soon,

Jon

I see the exact same thing on 7.9. 

Hi Stefan,

This is the third person to say this isn’t working with a SMTP plugin. 

This really does need to be look into by the developers as we get no email logs using the built in Amelia SMTP method. My client has asked me many times why a customer has complained about not getting email notifications from Amelia, and with the fluent SMTP email logs I’m always able to explain why, such as a mistake in typing their email address or confirming the email left the server so must a problem at the customer’s end. 

Since having to use the Amelia method the client isn’t happy that I can’t provide evidence. 

As all other Amelia notifications work via the SMTP plugin and just not the invoice one (confirmed by 3 customers, please escalate this. 

Regards,

Jon

Thanks Stefan

Hi Stefan,

Sure, as long as I'm made aware when the developers have fixed the invoices with wp mail and third party smtp plugin, so I can then go back to that method which is working for all other Amelia notifications, and will ensure I can have email logs again.

Regards,

Jon