Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
HI Team
There is the issue ,
Once the appointment is booked, all user details appear in the employee panel. However, there is an issue where sometimes the user-uploaded photo does not load or appear, while other users' photos display correctly in that field
I have attached screenshot where i have shown both case
1] photo loaded
2] photo not loaded
Please do check and Please assist me to resolve it.
Attached files: amelia-issue.png
amelia-with-photo.png
Hello there,
Thank you for reaching out to us.
Please check what type of file you are uploading and make sure that you have waited for that screenshot to be uploaded when you click to book an appointment.
Kind Regards,
Marko Davidovic [email protected]
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HI Team
The issue is that users are uploading photos with extensions like .HEIC, .heic, and .jiff, which are not loading or appearing in the system. However, images with extensions like .png, .jpg, and .jpeg load properly.
What should I do about the .HEIC and .heic extensions? Still I have to allow them to upload the image with these extension please assist me for solution.
Attached files: image_with_heic.png
Hello again,
Unfortunately, currently this feature is not available in Amelia. Thoiise formats are not supported at this time so what you want is not possible at this time Im afriad.
In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables