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  Public Ticket #3763623
Unable to set up the form
Closed

Comments

  • Netanel started the conversation
    November 14, 2024 at 1:52pm

    I bought the plugin and created a form, 
    I went to 
    settings > general > default appointment status > approved 
    But every time that cx book an appointment its pending 

    I have a garage door repair business with several technicians. I am not interested in customers choosing which technician they want, i want them only to set a date and time and we will decide which technician will handle it. 

    I defined one employee, one category, and 5 services. 

    I tried to define according to the tutorials that if, for example, someone made an appointment for service number 1 on Sunday between 8-10 am, another 9 other customers will be able to make the same appointment for the same service and the same times but when someone tries to make an appointment for Sunday between 8-10 for service 2/3/4 he can'tt and I couldn't solve it

  •  1,733
    Marko replied
    November 15, 2024 at 7:50am

    Hello there,

    Thank you for reaching out to us.

    1. Check what you set for minimum capacity for that service. If for example minimum capacity is 3 first 2 customers will get pending status and once 3rd customer books then all 3 customers will get approved notification
    2. Check also status if the services in services edit service settings
    3. Unfortunately, currently this feature is not available in Amelia. If 1 emplyoee is booked from 08 to 10 then no booking can be made after that appointment starts. If you have 5 technician then you need to create 5 employees and set their work hours in their employee work hours. You can hide the employee field in customize section 
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    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic [email protected]

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