I have Amelia version 7.9 and am experiencing some problems.
I offer packages to my clients. In the past, I could manually book an appointment from the package. But since a few months I can not manually schedule an appointment from a service package. I can plan the appointment, but when I hit the 'save' button, nothing happens. There is no error message.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Thank you for your reply. I've checked all users in wordpress but found no double roles. I've also changed my own emailadress as an employee so it isn't the same as het company emailadress. After that I cleared the cache. But I still encounter the same problem.
I have Amelia version 7.9 and am experiencing some problems.
I offer packages to my clients. In the past, I could manually book an appointment from the package. But since a few months I can not manually schedule an appointment from a service package. I can plan the appointment, but when I hit the 'save' button, nothing happens. There is no error message.
Hello there,
Thank you for reaching out to us.
Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.
If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
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Hello Marko,
Thank you for your reply. I've checked all users in wordpress but found no double roles. I've also changed my own emailadress as an employee so it isn't the same as het company emailadress. After that I cleared the cache. But I still encounter the same problem.