Since the new update to version 7.9 with the new invoice capability, accessing the Finances section returns no data whatsoever. Therefore I've lost track of who owes me money with partial payment.
Thanks for reaching out to us. Please clear the browser cache/cookies and clear the WP cache. This is a common issue when updating the license. Also, make sure that there arent any conflicts with the other third party plugins.
I figured the cache so I did that (I use WP Fastest Cache) and I cleaned my browser as well.
There has been no new plugin installed. I'll try deactivating most and see if that changes anything but, for now, I'm still getting a blank screen at payments in Finances.
Thanks for the access. This use case has been forwarded to developers already for further troubleshooting. I will let you know as soon as I have feedback.
Thank you again for your patience and understanding.
Since the new update to version 7.9 with the new invoice capability, accessing the Finances section returns no data whatsoever. Therefore I've lost track of who owes me money with partial payment.
Attached files: No payments-Screenshot 2024-11-13 232147.png
Hi Joel,
Thanks for reaching out to us. Please clear the browser cache/cookies and clear the WP cache. This is a common issue when updating the license. Also, make sure that there arent any conflicts with the other third party plugins.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hello,
I figured the cache so I did that (I use WP Fastest Cache) and I cleaned my browser as well.
There has been no new plugin installed. I'll try deactivating most and see if that changes anything but, for now, I'm still getting a blank screen at payments in Finances.
Well this was quick : I deactivated ALL plugins (except Amelia of course) after re-cleaning up WP and browser cache. I still see nothing. Please help.
Hi Joel,
Got it, have you also updated the WordPress / PHP to the latest version? May I ask for the WP admin credentials?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello,
Thanks for confirming but WordPress has the brand new 6.7 version.
As for PHP, it's version 8.3 the latest available on Bluehost hosting.
Admin credentials : www.jdg-massotherapie.com/wp-admin / wpamelia / wpamelia-admin
Thanks for keeping me in the loop.
Hi Joel,
Thanks for the access. This use case has been forwarded to developers already for further troubleshooting. I will let you know as soon as I have feedback.
Thank you again for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I don't know what has been tried and done so far but all is up and running this morning. I see my (pending) payments.
Thank you!
Hi Joel,
It has been fixed with the help of a third-party editor. Unfortunatelly, it's not an isolated case, but we will work on fixing this in future update.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables