It's been a few months since I upgraded my Amelia plan, unfortunately I still haven't been able to get the email notification to work, no matter whether it's my company's email (@digiwin.com) or my personal Gmail. I have also tried configuring the email manually, but still no luck. Can you look into it and help me figure out why? Thank you.
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
It's been a few months since I upgraded my Amelia plan, unfortunately I still haven't been able to get the email notification to work, no matter whether it's my company's email (@digiwin.com) or my personal Gmail. I have also tried configuring the email manually, but still no luck. Can you look into it and help me figure out why? Thank you.
Hello,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
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