We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey guys,
Congrats on launching the new WPamelia update with invoicing options! I really hoped the appointment info would also be present on the invoices, but currently, I can't see it. Will this be the case, or do I need to clear some cache / other records in cPanel?
Hope to hear from you soon!
Attached files: Invoice Robin.png
p.s: I already configured the MetaData and description in the payment settings.
Hi Robin,
Thanks for reaching out to us. Unfortunatelly, currently, the full appointment information is not visible on the invoice, just the service information. It's a new feature, we will work on adding the other options in future updates. I've noticed that the invoice number on your screenshot is #0000, it should start counting the invoices properly with a number. Can we log in to take a better look?
Is so, please provide the WP admin credentials. You can forward them here, just make sure that the reply is configured to PRIVATE.
Kind Regards,
Stefan Petrov
[email protected]
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