We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Events say they have been successfully added. They are added to the google calendar but are not showing up on the amelia events page in the back or the front. We have updates WP and Amelia. We have tried viewing and adding events from in incognito in case of a browser issue. We have even tried from two different computers in different states. Any idea what the issue may be? Services load fine.
Hello Grim,
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš ,
Thank you for the quick reply. It seems to have fixed itself overnight while I was sleeping. I suppose it was just a glitch but to answer your question there were no other employees with the same email. I left this public to help others however I don't think it will be much help since it fixed itself. LOL
Grim
Hello Grim,
Glad to hear it sorted itself out! These glitches can be tricky sometimes, but I’m happy it’s all working fine now. 😊
Feel free to reach out if you need anything else, and thanks for sharing this publicly—it might still be helpful for someone facing a similar issue!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables