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  Public Ticket #3762314
Subscription change
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  • Rasmus started the conversation

    If I cancel my subscription and, once it has expired, choose a different subscription with the features I need, will my configurations still be saved, or will everything have to be set up from scratch again?

  •  1,562
    Marko replied

     

     

    Hello there,

    Thank you for reaching out to us.

    No you will not lose any of the data but just in case we will send you instructions.

     

     

     

    You can download Amelia from your profile in our store

    We are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    Hope this helps. 

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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