Hi,

We are still setting up and testing Amelia before going live on the website. We are having problems with booking services through the client panel. For example (see attachment). I get the error message "the timeslot is not available" while it is available in the calendar when I try to book 18/11 17-17:30 or 17:30 -18. But when I book 18-18:30 it works as intended. Got any idea what could be causing this and how we can solve this?

Tim

Here is the attachment with the screenshots.

Hi Stefan,

That can't be it. We don't have Google calendars integrated yet. Could it be a timezone issue? Any ideas how to fix it?

Hi Stefan,

I checked. It was allready disabled. Any other ideas?

HI,

First of all, I hope I am not disturbing by commenting on a ticket that isn't mine. My intention is simply to help the person who raised the ticket and also contribute to improving the plugin by reporting potential bugs.

I’ve noticed the same issue with the error message "the timeslot is not available" while the timeslot is clearly available in the calendar. Due to the urgency of delivering a functional website, I decided to revert to using the previous version of the Amelia Customer Panel (instead of the new Customer Panel 2.0) and that seemed to solve the issue for now.

Hopefully, this information is helpful.

Thank you for your attention!

Carlos Atristain

Thank you Carlos for your input. I really appreciate it. I prefer to stay on the new panel since I spent alot of time configuring and translating it.

Also: good news. I seem to have solved the problem: I switched "Show booking slots in client time zone" to ON and it works correct now.

This ticket can now be closed.

Hello, 

I thought we had solved this problem. But since then we have integrated a google calendar. It shows the correct free time slots but now the "The timeslot is not available" bug is back in the client panel. Show booking in client time zone is on. Tried switching it off, didn't help.

I tried to toggle the option "remove busy slots" in the Google calendar integration options, but that did not help either. I need that setting to be set to "on", otherwise the integration is useless.

We would have liked to launch the booking service today, glad I did a final test before deploying the webpages... Please help.

Tim

Hi Stefan,

I did some further testing and research and found the problem. I also found out that not all events in the google calendar were correctly blocked from the amelia Calendar. So I found this on the FAQ page:

Please note that if you have 2 busy events created in Google Calendar that are being repeated every day, Amelia will return only 50 of them (if your setup matches the screenshot above). That means that it will remove these time slots for the next 25 days, and if you configured Amelia so your customers can book in the next 60 days, those time slots will not be available after 25 days pass. To avoid this, you would need to increase the number of busy slots returned to a greater value.

After setting the value to 250, both problems were solved at once.

Maybe this is usefull information for other people running into this aswell.

Tim