Hi, email notifications worked fine and then suddenly stopped a few weeks ago. We're using a hotmail account with the SMTP, I've checked the settings multiple times, but it's not working. I'm helping my friend, so I've checked it with her email address details and my own, neither work. Neither of us has received any kind of security email to give consent, it should work, I've also tried it with 2 step authentication, made no difference. We're using WP Mail for the moment, but everything goes into Junk. We get emails, but have to go looking for them. Thanks.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi, email notifications worked fine and then suddenly stopped a few weeks ago. We're using a hotmail account with the SMTP, I've checked the settings multiple times, but it's not working. I'm helping my friend, so I've checked it with her email address details and my own, neither work. Neither of us has received any kind of security email to give consent, it should work, I've also tried it with 2 step authentication, made no difference. We're using WP Mail for the moment, but everything goes into Junk. We get emails, but have to go looking for them. Thanks.
Hello Polly,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
I've added you as an admin, let me know if there are any problems.
Polly