Hi, email notifications worked fine and then suddenly stopped a few weeks ago. We're using a hotmail account with the SMTP, I've checked the settings multiple times, but it's not working. I'm helping my friend, so I've checked it with her email address details and my own, neither work. Neither of us has received any kind of security email to give consent, it should work, I've also tried it with 2 step authentication, made no difference. We're using WP Mail for the moment, but everything goes into Junk. We get emails, but have to go looking for them. Thanks.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thanks for the access. Here is the issue that I see when I run a test email.
This indicates that the issue is either related to the wrong SMTP configuration or there is an issue with the hosting provider. First, please check the SMTP password and username configuration and if this is correct, then you can reach out to your hosting provider and check with them if there are any rules or something else blocking emails from being sent.
Hi, email notifications worked fine and then suddenly stopped a few weeks ago. We're using a hotmail account with the SMTP, I've checked the settings multiple times, but it's not working. I'm helping my friend, so I've checked it with her email address details and my own, neither work. Neither of us has received any kind of security email to give consent, it should work, I've also tried it with 2 step authentication, made no difference. We're using WP Mail for the moment, but everything goes into Junk. We get emails, but have to go looking for them. Thanks.
Hello Polly,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
I've added you as an admin, let me know if there are any problems.
Polly
Hi Polly,
Thanks for the access. Here is the issue that I see when I run a test email.
This indicates that the issue is either related to the wrong SMTP configuration or there is an issue with the hosting provider. First, please check the SMTP password and username configuration and if this is correct, then you can reach out to your hosting provider and check with them if there are any rules or something else blocking emails from being sent.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables