Hello there,

Thank you for reaching out to us.

There is placeholder %event_cancel_url% – An automatically generated cancelation URL.

Please note: All linked placeholders like %customer_panel_url%, %employee_panel_url%, %appointment_cancel_url%, %event_cancel_url%, and Zoom placeholders are programmatically generated URLs, and if you want to create a hyperlink to these URLs, they need to be added as placeholders, not direct URLs.

For example, when you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, and you want to add a line in the email like “To access your Customer Panel, please click here“, the template needs to look like this:

This is because the Customer Panel URL that’s sent to the customer appends a login token to the URL, so a customer either logs in with this token (if you disabled the password as being mandatory in Amelia Settings/Roles/Customer) or sends the customer to the password creation form.

You can read more about it on this link https://wpamelia.com/notifications-placeholders/

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.