I am writing to report an issue we have encountered with the booking system on our website. We are using Amelia to manage appointments for our integrated psychotherapy clients, and we have noticed an issue with scheduling simultaneous appointments for the same psychologist.
Despite the system displaying a warning message ("by booking this time slot you will book appointment on top of existing group appointment"), it is allowing two appointments to be scheduled for the same professional at the same time.
We request your assistance in resolving this issue and configuring Amelia to block the possibility of scheduling multiple appointments for the same psychologist at the same time.
Thank you for your prompt attention to this matter.
Thank you for reaching out and reporting the issue. Could you please check if the capacity of the service in question is set to more than 1? When the capacity is greater than 1, Amelia treats it as a group service, allowing multiple appointments to be booked in the same time slot for the same professional.
If that is the case and you need to restrict it to only one client per time slot, please reduce the capacity to 1, and this should resolve the issue.
Let us know if this helps or if you need further assistance.
Dear Amelia Support Team,
I am writing to report an issue we have encountered with the booking system on our website. We are using Amelia to manage appointments for our integrated psychotherapy clients, and we have noticed an issue with scheduling simultaneous appointments for the same psychologist.
Despite the system displaying a warning message ("by booking this time slot you will book appointment on top of existing group appointment"), it is allowing two appointments to be scheduled for the same professional at the same time.
We request your assistance in resolving this issue and configuring Amelia to block the possibility of scheduling multiple appointments for the same psychologist at the same time.
Thank you for your prompt attention to this matter.
Eduardo Condés
Attached files: Imagen de WhatsApp 2024-11-08 a las 08.44.19_1d53794a.jpg
Hello Eduardo,
Thank you for reaching out and reporting the issue. Could you please check if the capacity of the service in question is set to more than 1? When the capacity is greater than 1, Amelia treats it as a group service, allowing multiple appointments to be booked in the same time slot for the same professional.
If that is the case and you need to restrict it to only one client per time slot, please reduce the capacity to 1, and this should resolve the issue.
Let us know if this helps or if you need further assistance.
Kind Regards,
Uros Jovanovic
[email protected]
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