Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Dear Amelia Support Team,
I am writing to report an issue we have encountered with the booking system on our website. We are using Amelia to manage appointments for our integrated psychotherapy clients, and we have noticed an issue with scheduling simultaneous appointments for the same psychologist.
Despite the system displaying a warning message ("by booking this time slot you will book appointment on top of existing group appointment"), it is allowing two appointments to be scheduled for the same professional at the same time.
We request your assistance in resolving this issue and configuring Amelia to block the possibility of scheduling multiple appointments for the same psychologist at the same time.
Thank you for your prompt attention to this matter.
Eduardo Condés
Attached files: Imagen de WhatsApp 2024-11-08 a las 08.44.19_1d53794a.jpg
Hello Eduardo,
Thank you for reaching out and reporting the issue. Could you please check if the capacity of the service in question is set to more than 1? When the capacity is greater than 1, Amelia treats it as a group service, allowing multiple appointments to be booked in the same time slot for the same professional.
If that is the case and you need to restrict it to only one client per time slot, please reduce the capacity to 1, and this should resolve the issue.
Let us know if this helps or if you need further assistance.
Kind Regards,
Uros Jovanovic
[email protected]
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