I hope you're doing well. I’m encountering an issue in the customer portal where the sidebar automatically collapses every time I open it. No matter what I do, it keeps closing itself after a brief moment, which is making navigation difficult.
Could you please look into this and provide a fix?
Please try and expand the container on the page. This happens when you place the form in touch narrow container and for that reason the side bar is hidden so that form can fit inside that container.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Thank you for your response. However, that's not the case. The plugin is in a full page container. Everything was working smoothly until the last update.
Please send us exact name of the page and URL where this happens so that we an check
2. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Dear Amelia Support Team,
I hope you're doing well. I’m encountering an issue in the customer portal where the sidebar automatically collapses every time I open it. No matter what I do, it keeps closing itself after a brief moment, which is making navigation difficult.
Could you please look into this and provide a fix?
Thank you for your assistance!
Hello there,
Thank you for reaching out to us.
Please try and expand the container on the page. This happens when you place the form in touch narrow container and for that reason the side bar is hidden so that form can fit inside that container.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Marko,
Thank you for your response. However, that's not the case. The plugin is in a full page container. Everything was working smoothly until the last update.
Hello again,
2. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables