Hello Philip,

Thank you for reaching out and for detailing your setup with WooCommerce and Amelia. And thank you, Rafal, for your helpful insights!

Philip, if you need further explanation on configuring WooCommerce payment rules to ensure that bookings are only confirmed upon successful payment, please let us know. We’re here to clarify any specific settings or walk you through the process if needed.

Just let us know how we can assist further!

Hello,

To set this up correctly, please first check which statuses WooCommerce assigns when:

1. Payment is Successful: Check the WooCommerce order status when a payment is completed (e.g., "Processing" or "Completed").
2. Payment Fails or Is Not Completed: Check the order status for failed payments or abandoned checkouts (e.g., "Failed" or "Pending Payment").

Once you have identified these statuses:

• Go to Amelia > Settings > Payments > WooCommerce.
• Use the identified WooCommerce statuses to configure:
  • Booking Status for Successful Payment (e.g., set to "Approved" when the WooCommerce status is "Processing").
  • Booking Status for Failed Payment (e.g., set to "Canceled" when the WooCommerce status is "Failed").

This way, the event will only be booked when the payment is successful, and the booking will be canceled if the payment fails.

Let me know if you need further assistance!

Hello Philip,

You’re correct—there isn’t a Pending Payment status for events in Amelia. Let me clarify how you can handle this with WooCommerce logic:

Handling Unpaid Event Bookings:

When a customer selects an event and adds it to the cart, the booking status is initially set to Draft. If the payment is not completed, the status remains as Draft. This way, the event isn’t officially booked until the payment is successful, avoiding the need to send a cancellation email for unpaid bookings.

Suggested WooCommerce Logic: For Successful Payment:

• Order Status: Processing
• Apply on: Order Update
• Booking Status: Approved
• Payment Status: Paid

For Failed Payment:

• Order Status: Failed
• Apply on: Order Update
• Booking Status: Cancelled
• Payment Status: Pending

With this setup, unpaid bookings will not be confirmed or appear as 'Cancelled' until the payment fails. This should streamline the process and prevent confusion for customers.

Let me know if you need any further assistance!