I have set up Amelia with Woocommerce checkout.

When a customer books an event, but payment fails on woocommerce, the booking is still accepted.

How can i set it up so that the customer is only booked on to the event if their payment works?

I have looked at some videos and posts about woocommerce checkout rules on amelia for events, but they are unclear and i can't really find any proper educational content on the rules. They're confusing.

Hi,

you need to set rules on Amelia > Settings > Payments > Woocommerce and there set proper rules for that.

Yes, i see that but I don't understand the rules.

Is there documentation I can see that explains every field and what it means?

I don't know if there is a documentation but you need to add statuses like "On hold" or custom statuses to "Pending" if your default Amelia status is "accepted".

Here is little info: Woocommerce Integration with Amelia in this section "Connecting statuses in Amelia with orders in Woocommerce".

Hey Uros,

Yes, I need a walk through of the fields. 

Basically i only need two flows.

Customer pays on woocommerce > event booked.

Customer does not complete payment on woocommerce/payment failed > event not booked.

I will only be using Stripe, paypal, google pay, any provider with immediate payment.

Thanks, it is more clear now.

for the 'Apply on' field, i should choose order 'update'?

This is the woocommerce logic:

click to book event/add to cart = draft
attempt to pay = pending payment
pay correctly = draft > pending > processing
pay incorrectly = draft > pending > failed

so, my logic for success will be:

Order: Processing

Apply on: Order Update

Booking: Approved

Payment: Paid

and my logic for fail will be:

Order: Failed

Apply on: Order Update

Booking: Cancelled

Payment: Pending? or should i leave this blank

Also, does the event have to be 'cancelled' if the person doesn't complete payment?

Can it just not be booked until they have paid? receiving a booking cancellation email when you have not paid for an event is strange.

Hi Uros

This is the same problem I am having, I have an open ticket about it.

Can you tell me where to find these settings and what to change to make it work.

Thanks,

Elizabeth

Hi Uros & Philip

I just changed my woocommerce setting as set out below and it worked!  Yay, I think my problem is solved.

The appointment was made momentarily and then very quickly cancelled, which is a solution.

Thank you!!!

Elizabeth