Hello Kevin,

Thank you for reaching out to us.

Can you please elaborate on what you are referring to and I will assist you with this?

Looking forward to your reply.

Hello Kevin,

To resolve this issue, please enable the "Allow booking below minimum capacity" option. You can find this setting on the Amelia > Settings > Appointments and Events page. This will allow multiple customers to book the wellness area simultaneously, even when a 6-hour session has already been booked.

I hope this helps, and thank you for your patience!

Hello Kevin,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Kevin,

Can you please test it out now and let me know if it works or not?

Looking forward to your reply.

Hello,

I’m glad to hear it’s working now! 😊 Regarding your question:

The behavior you’re observing in the backend—where multiple bookings within a package are displayed together instead of as separate single bookings—is the default setup in Amelia. Bookings within a package are grouped this way to streamline management, but rest assured, each appointment is still treated individually within the system.

1. For Employees:

   • Each individual booking retains its specific date, time, and details, even though they’re grouped in the backend.
   • Employees will still see the details of each appointment when accessing their schedules, so this shouldn’t negatively impact their understanding of the bookings.

2. First Booking’s Impact:

   • There is no negative effect on the first booking. All appointments are processed independently, so overlapping or double booking issues shouldn’t occur.

Hi Kevin,

Uros is out of the office, so I'll step in on this one. We've had a Christmas break, apologies for the delayed response. Let me investigate this a bit more, and I'll get back to you with information as soon as possible.

Thank you for your understanding, and apologies again for the delayed response.

Hi Kevin,

Apologies for the delayed response. I’ve been reviewing the first message you sent, and I just want to make sure I understand the issue correctly. The current concern is that the Day Spa service is not bookable by other users once someone has already booked that timeslot, correct?

As Uros mentioned, one workaround would be to enable the "Allow booking below minimum capacity" option in the Appointment settings and ensure the service has a maximum capacity greater than 1. Another option would be to create separate employees—one for the 3-hour duration and another for the 6-hour duration.

Please note that the "Allow booking below minimum capacity" option only applies to the front end when customers are booking.

I went ahead and tested this from the front end. The next available appointment for the Spa 6-hour service is on January 26 at 11 AM.

As you can see, there are 26 spaces left.

So, if i select the same service on the front end, the same timeslot is visible for booking 

Is this what you are referring to or perhaps i missed something? 

Hi Kevin,

Apologies for the delayed answer. Well, you have two employees created, but they are both assigned to both service, this is not what i was referring to. Employee 1 should work only on the Day Spa 3, where the other one should work only on Day Spa 6. And you also have the resources created and assigned. 

This is how it should work. With the option enabled and maximum capacity increased, the employee will be able to work on multiple appointments until the maximum capacity is reached. If you have them separated, they wont be related to each other, and therefore the customers will be able to book the same timeslot separately. (i.e service 1, timeslot 12PM 20 times, timeslot 1pm 20 times and etc).

Hi Kevin,

Apologies for the delayed answer. I still see that you have both employees assigned to both services.

Hello,

In this setup, the "Day Spa 3 Studen" service is assigned to the Day Spa employee, and the "Day Spa 6" service is assigned to the Day Spa 6 employee. This configuration ensures that different services are linked to their respective employees.

With the "Allow booking below minimum capacity" option enabled and the service’s maximum capacity set to more than 1, customers can book appointments until the maximum capacity is reached.

I’ve tested this setup on our local server, and it works as expected.

Hello Kevin,

Do I have permission to unassign the resources? I can proceed and create the use case for testing, but the resources need to be unassigned first.

Hi Kevin,

Really sorry for the delayed answer, but i do see something strange. The maximum capacity is more than 2, however, i see that Amelia currently registered 2/1 for capacity which is strange.

We've encountered this issue before, but it was resolved in the latest version. Since you already have the latest update, I'm not sure how this happened.

I'll need to consult with the developers for further investigation. I sincerely apologize for the delay in troubleshooting, and I’ll get back to you as soon as possible with an update.

Thank you for your patience.

Hi Kevin,

Can we ask for All in One WP duplicate? We would need to debug this locally (to avoid any potential issues on the production site)
Or you can export our tables from the database and send them, we can import them to debug, as well. 

Hi Kevin,

Thanks for the files. I will forward them to developers for further troubleshooting. Our apologies again for the pro longed troubleshooting. I will let you know as soon as i have a feedback.