we offer day spa for 3 and 6 hours. I have the problem, that if one customer books the 6 hours day spa, then the slot is blocked for other customers. We are open from 11-23 that means if 2 customers are booking the slots from 11-17 and 17-23 no other customer can book the day spa. How can I fix that?
We have a wellness area with various saunas in our hotel. We would like to offer external visitors the opportunity to book this wellness area for 3 or 6 hours. We have a lot of space in the wellness area, so several customers can use the wellness area at the same time. We open the area from 11 am to 11 pm. During this period, visitors will have the option of booking either the 3-hour day spa or the 6-hour day spa.
At the moment, I am still offering this with the new step-by-step booking form. I have set the maximum capacity for this to 51 people. However, as soon as a customer books the 6-hour day spa, only one appointment will be available for the other 6 hours and neither the 3-hour day spa nor the 6-hour day spa will still be bookable.
To resolve this issue, please enable the "Allow booking below minimum capacity" option. You can find this setting on the Amelia > Settings > Appointments and Events page. This will allow multiple customers to book the wellness area simultaneously, even when a 6-hour session has already been booked.
I hope this helps, and thank you for your patience!
Maybe I have to give more information about the bookings on my company?
Things I offer in my hotel and which are currently be booked without any problems: Massages with only one massage table but 2 employees. For that I made a resource. Exklusive Wellness Offers in one bathtub. For that I also did a resource. All my categories have different employees which are set in the settings.
And now the Day Spa offers. For that I have no resource. -Minimum Clients one and maximum 20
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hey there,
we offer day spa for 3 and 6 hours. I have the problem, that if one customer books the 6 hours day spa, then the slot is blocked for other customers. We are open from 11-23 that means if 2 customers are booking the slots from 11-17 and 17-23 no other customer can book the day spa. How can I fix that?
Thank you for your help :)
Kevin
Hello Kevin,
Thank you for reaching out to us.
Can you please elaborate on what you are referring to and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš
We have a wellness area with various saunas in our hotel. We would like to offer external visitors the opportunity to book this wellness area for 3 or 6 hours. We have a lot of space in the wellness area, so several customers can use the wellness area at the same time. We open the area from 11 am to 11 pm. During this period, visitors will have the option of booking either the 3-hour day spa or the 6-hour day spa.
At the moment, I am still offering this with the new step-by-step booking form. I have set the maximum capacity for this to 51 people. However, as soon as a customer books the 6-hour day spa, only one appointment will be available for the other 6 hours and neither the 3-hour day spa nor the 6-hour day spa will still be bookable.
I hope this explanation has clarified my concern?
Kind regards,
Kevin
Hello Kevin,
To resolve this issue, please enable the "Allow booking below minimum capacity" option. You can find this setting on the Amelia > Settings > Appointments and Events page. This will allow multiple customers to book the wellness area simultaneously, even when a 6-hour session has already been booked.
I hope this helps, and thank you for your patience!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš, thank you for your reply.
I already had that setting on.
Maybe I have to give more information about the bookings on my company?
Things I offer in my hotel and which are currently be booked without any problems:
Massages with only one massage table but 2 employees. For that I made a resource.
Exklusive Wellness Offers in one bathtub. For that I also did a resource. All my categories have different employees which are set in the settings.
And now the Day Spa offers. For that I have no resource.
-Minimum Clients one and maximum 20
What did I wrong?
Hello Kevin,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables