Hi, I've got a private ticket ongoing for this issue for almost a week now but its not getting replied to very often and its not getting sorted so I am sending another support message publicly so it may get sorted.

I am having some real issues with bugs when testing the bookings calendar. 

There is only one Employee (the owner). The appointment times are as follows and are always the same:

Tuesday to Friday:

Morning Session, 2 hours, 10:00 - 12:00, Capacity 6

Afternoon Session, 4 Hours, 13:00 - 17:00, Capacity 6

Overnight Session, 11 hours, 21:00 - 08:00, Capacity 4.

There is an issue with the overnight bookings. When testing, if one session has been booked it is then coming up as unavailable to book again even though there should be 3 other spots available to book. I have double checked all the settings and so far as I can see I have it all set up correctly.  So say for example - 29th of November I have 1/4 session booked in overnight booking calendar shows all appointments are booked so there are 3 spots unable to be filled

I've deleted all breaks for the employee to make sure they were not affecting things and there is no buffers set up. As there is no option to set a continuous overnight work hour I've set her work hours to be 00:00 - 08:00, 10:00 - 12:00, 13:00 - 17:00 and 21:00 - 00:00 from Tuesday morning to Saturday morning. 

I've deleted all appointments to start again from scratch too on a blank canvas - Booked two people in for an overnight session recurring on a thursday for 5 weeks. Capacity set at 4 so there should be 2 spaces left each day and you can see in the booking calendar that says that there are no spots available, even through on the appointments section there are 2/4 spots taken

I have also just now set up a new test employee and set it only to be working for overnight from 21:00 to 08:00 and allocated the overnight session to that test only. I booked one session and again its coming up as booked out if I try to book another session for the same day.

Is there a way to call and get this sorted together today as I've been waiting to solve this issue for 5 days now and getting one message reply a day is not enough - each day is a day that the website is down and unable to receive bookings. What is the issue and how can I resolve it as soon as possible?

Still waiting for an update on this. Please can you investigate and give me an update. I am really unhappy with the ongoing lack of response and help on this issue.

Thanks for the response! 

The option was already enabled. I would love for you to look into it in further details please. 

Did you managed to get logged in ok?

Hi Uros, 

Any updates on this?

Hi Uroš, 

No it is still not working from my side. When booking an overnight appointment for the 18th of November I have booked in one person so there should be 3 appointments left to book:

but it is coming up as no spots available on the calendar:

Is there anyway of receiving a reply more than once a day to this ticket. I really do need to get it sorted and its been ongoing for nearly two weeks overall now between you and your colleague without any resolve. Please can you help sort it.

I've deleted all appointments to start again from scratch too. 

I booked one overnight appointment on the 14th of November

So again there should be 3 appointments left to book but its coming up as booked out with no overnight slots on the 14th of November: 

Thank you when can I expect an update or resolve for it? I'll need to update my clients 

Any updates? 🙃

Hi Uroš, 

It has now been two weeks since I first submitted the ticket on this issue. What is the latest with the testing team? Are we close to getting the issue resolved? 

Nikita

Thanks for the update, hopefully it will be resolved very soon! Thank you.

Hi Uroš, 

Any updates on this from the testers? Still having the same issue when I test. When can I expect it to be functioning correctly?

Nikita

Dear Uros, 

I’m following up on the ongoing issue with the overnight bookings, as it remains unresolved. Despite my repeated requests, there has been little progress or communication, and the problem persists. I last reached out yesterday but have yet to receive an update.

I have noticed that no one has logged into the website since the 15th, which makes me question whether any testing is actively being conducted. Please confirm the latest status of the investigation and provide a clear timeline for when this will be resolved.

This issue has now been ongoing since November 1st, and I am extremely dissatisfied with the lack of updates and support. It is unacceptable that I have to keep chasing for information. I have been extremely patient, but this delay is causing significant disruption, and I shouldn’t need to chase daily for updates.

The delays are impacting my business significantly and this delay is causing significant disruption, and I need immediate action on this matter. Please provide clarity on the current status and a concrete timeline for resolution.

Thanks for the update. Can you let me know how soon roughly it will be? Days / weeks / months? I need to let the people I am building the booking system for know - they have been holding off on going live with the website becuase of this issue - if its going to be more than a few days I need a solution for them. 

If you could provide me with some possible temporary solutions to proceed please that would be fantastic,