I was looking at the notification section from the backend demo.
Notification > Employee panel access
I am just curious that under what circumstance this email will be triggered.
The rest of other notifications are rather clear as something happens to the booking then the respective notification will be sent but how about the "Employee panel access"?
If you already have our licenses, please write to us in the Amelia category.
The reason we ask you to do this is that there has been a lot of abuse.
Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
This notification is triggered when customer want to reset the password for panel access.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Hi
I was looking at the notification section from the backend demo.
Notification > Employee panel access
I am just curious that under what circumstance this email will be triggered.
The rest of other notifications are rather clear as something happens to the booking then the respective notification will be sent but how about the "Employee panel access"?
Please kindly share some light here.
Thank you
Rose
Hello there,
Thank you for reaching out to us.
If you already have our licenses, please write to us in the Amelia category.
The reason we ask you to do this is that there has been a lot of abuse.
Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.
We hope you understand.
This notification is triggered when customer want to reset the password for panel access.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
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