We have an event booking last week but we're unaware of this as we didn't receive an email notification. Can you please advise on what might be going wrong? I can send test emails which are received fine.
This is what I've checked:
Event Notification Settings - I can see this is checked for both 'Event Booked' for both customers and employees
Notification Recipients - I've checked that the correct email address is setup for both Customer and Employee. Send all notifications to additional addresses isn't setup.
Mail Service Configuration - I'm using SMTP settings.
Event-Specific Settings - event is setup properly, active and attendees being added correctly.
I haven't checked to see if any plugins are causing conflicts as I don't know how to test this.
Thanks for reaching out to us. It's hard to tell without the proper investigation and access. May i ask you to provide the WP admin credentials?
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thanks so much for looking at that, I appreciate it. Just so I know I've got the right place, I should be adding these details in each seperate Event on the Details tab?
You are welcome. That depends on whether an event is a multi-day or recurring event. In case if it is a recurring event, then you don't need to add the employee to each event since Amelia will automatically add it to other events.
Good morning,
We have an event booking last week but we're unaware of this as we didn't receive an email notification. Can you please advise on what might be going wrong? I can send test emails which are received fine.
This is what I've checked:
I haven't checked to see if any plugins are causing conflicts as I don't know how to test this.
Can you please advise on what else to try?
Michelle
HI Michelle,
Thanks for reaching out to us. It's hard to tell without the proper investigation and access. May i ask you to provide the WP admin credentials?
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hi Stefan,
Thanks so much for looking at that, I appreciate it. Just so I know I've got the right place, I should be adding these details in each seperate Event on the Details tab?
Michelle
Hi Michelle,
You are welcome. That depends on whether an event is a multi-day or recurring event. In case if it is a recurring event, then you don't need to add the employee to each event since Amelia will automatically add it to other events.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great, thanks for letting me know. You can close the ticket now.
You are welcome, Michelle.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables