Good morning,

We have an event booking last week but we're unaware of this as we didn't receive an email notification. Can you please advise on what might be going wrong? I can send test emails which are received fine.

This is what I've checked:

• Event Notification Settings - I can see this is checked for both 'Event Booked' for both customers and employees
• Notification Recipients - I've checked that the correct email address is setup for both Customer and Employee. Send all notifications to additional addresses isn't setup.
• Mail Service Configuration - I'm using SMTP settings.
• Event-Specific Settings - event is setup properly, active and attendees being added correctly.

I haven't checked to see if any plugins are causing conflicts as I don't know how to test this.

Can you please advise on what else to try?

Michelle

Hi Stefan,

Thanks so much for looking at that, I appreciate it. Just so I know I've got the right place,  I should be adding these details in each seperate Event on the Details tab?

Michelle

Great, thanks for letting me know. You can close the ticket now.