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  Public Ticket #3757109
timetable not updating
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  • Siobhan started the conversation

    I have the pro amelia and want to change my thursday yin class from 8-9pm to 7.30 to 8.30pm and I have changed this time on the employee section (and chose me as the employee) and saved it but the system is still showing 8-9pm . I've updated amelia as well. This has happened me before its like the backend doesn't match the front endd timetable. Previously I had to get someone from fiverr to fix it for me but I shouldn't have to do that for using this system and paying additional for the pro version.. I would greatly appreciate your help with this as soon as possible as I am considering looking for an alternative booking system

  •  1,562
    Marko replied

     

    Hello there,

    Thank you for reaching out to us.

    1. Make sure that you do not have appointment already booked for that time slot and date
    2. The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

      When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

      2856665082.png

      My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

      You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

    3. Purge the cache
    4. If this does not help we would need temporary admin login so that we can take a closer look.

    Hope this helps. 

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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  • Siobhan replied

    Hi Marko, 

    Some of my yoga students have booked into the 8pm yin yoga but are aware that it has been changed to 7.30pm and are happy to still come. Therefore, I would like to change the time to 7.30 on the system. I did everything you said and none of it worked - yes please if you can log in to my wordpress that would be create - I believe this ticket is public how do I give you temporary access without anyone else seeing it please?

  •  1,562
    Marko replied

    Hello again, 

    My apologies this time Im afraid that we do not quite understand what you want to achieve exactly. Can you please send us short one minute video? Perhpas we can send you a video how this can be achieved if we understand it properly so we may not need access. But just in case that we do you have private button below that you can enable and then no one except you and us can see the reply since it will be in private mode.

    Looking forward to your reply. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables