We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi There, I have recently integrated Square with our event booking, the only issue im having is customers that are not completing the payment page are still being added as attendees, is there a way for them to only be added once they have made the payment.
or if not is there a way to get them back to the square payment page if there booking is pending that will then automatically update thier booking within the attendee list.
Hello Chris,
Thank you for bringing this to our attention. We've noted this issue with customers being added as attendees before completing the payment on Square. Our team is aware of it, and we plan to have it resolved in a future update. We appreciate your patience, and if there are any updates, we’ll make sure to inform you.
Kind Regards,
Uros Jovanovic
[email protected]
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