Hello Krishna Temple,

Thanks for reaching out to us. The main reason why the emails are not sent is that either the setup is not correct or there are some rules from the hosting provider that prevent the messages from being sent. Have you configured the SMTP protocol along with the Google host?  You can check out this link for more information regarding the configuration. 

Hello Krishna Temple,

What I can do at this moment is to run a few tests, from both the backend and frontend in order to reproduce the issue, but the reason why some customers might not receive emails is because they might have been flagged as spam on their side. 

Hello Krishna,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Krishna Temple,

As per my previous testing, i couldn't find the issue since the emails are properly sent. You already have SMTP configuration, which is correct and therefore the emails are sent. As per the screenshots