We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have been noticing that when a user books a time, users , manager and service provider is not getting emails. this behavior is sporadic. We are in big trouble for the bookings, I would like to show the behavior. what is the issues. I have setup notifications settings correctly. Please check and let us know where the fault is.
We are using google hosted email and I have used Google App Password for setting up sender email and app password.
Hello Krishna Temple,
Thanks for reaching out to us. The main reason why the emails are not sent is that either the setup is not correct or there are some rules from the hosting provider that prevent the messages from being sent. Have you configured the SMTP protocol along with the Google host? You can check out this link for more information regarding the configuration.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
Yes, I have set up the mail configuration per the link; I also saw that earlier. Still, many consumers don't get the email when they submit payment
Hello Krishna Temple,
What I can do at this moment is to run a few tests, from both the backend and frontend in order to reproduce the issue, but the reason why some customers might not receive emails is because they might have been flagged as spam on their side.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Tes Please. Please run tests. If you want, we can both be on a call. If you get this bug, maybe others will also benefit.
We are having issues.
Hello Krishna,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI Stefan,
I am getting some emails, and for some services, when the appointment is booked, I am not getting the email when it is pending status. For Some service I am getting,
This issue is becoming a problem for my customers, Please help asap
Hi Krishna Temple,
As per my previous testing, i couldn't find the issue since the emails are properly sent. You already have SMTP configuration, which is correct and therefore the emails are sent. As per the screenshots
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables