Hello Amelia Support Team,

We are experiencing an issue where the Customer Approved Appointment email template and the Employee Approved Appointment email template appear to be linked. Whenever we make changes to the customer notification template, those changes are also reflected in the employee notification template, and vice versa.

Here are some details of the issue:

• We have customized the Customer Approved Appointment email with specific placeholders and content intended for customers (e.g., %customer_full_name%, %zoom_join_url%).
• However, when we save these changes, they are also applied to the Employee Approved Appointment email template, replacing the intended employee placeholders and content.
• We’ve cleared our site cache and browser cache, tested in different browsers, and confirmed that this linking behavior persists.

We have worked hard on setting up the customer-approved appointment email, and we want to ensure it remains separate from the employee version. Could you assist us in resolving this or provide any guidance on why this might be happening?

Thank you for your help!

Hello Amelia Support Team,

Thank you for looking into our earlier inquiry. We wanted to provide an update regarding the issue we reported about the Customer and Employee Appointment Approved notifications appearing linked or duplicating.

Upon further investigation, we discovered that the interface behavior was the main source of the confusion. When switching between the Customer and Employee tabs, the notification message does not automatically update to reflect the selected recipient type. Instead, it continues to display the previously viewed message until we manually select the appropriate notification from the list. This gave the impression that the templates were duplicating across tabs.

Understanding this behavior has clarified the situation, and we’re now able to manage the notifications without further issues. However, this UI behavior could potentially cause similar confusion for other users, so we thought it might be helpful to share our findings with you.

Thank you for your assistance, and please let us know if you have any further recommendations!