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Also I have encountered the problem only in a later phase of my testing (I bought the license today); initially I could save a translation on one of the services ok. Notably the website is currently in German by default but I had switched it back and forth to be English by default at some point in the test. Perhaps that has created a confusion in the handling of some of the transaltion files?
However I can translate the service category and save it ok as shown in the second hardcopy below.
Appreciate your help with this.
Hello there,
Thank you for reaching out to us.
You are creating a conflict in Amelia. Amelia inherits the language that is set in WordPress. So if you set it to German for example Amelia will be translated to German and you must not add German in Amelia also because then German will be saved as a second language. This happened when you change WP to English UK.
Now we would advise you to set WP to German since this is the way you will be using it and then add English US in Amelia instead of UK since you created a conflict with UK most likely.
When you add English US as additional language in Ameli settings then you will see the default label (that is for changing the labels in German in this case) and you will see English US labels that you can change and save.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Dear Marko,
Thank you for your help.
In line with your advise the language is set to German (has been), also I have set the language I need translation for to English-US (used to be English-UK), just for the test. This does not change anything with the problem that I can't safe the translation of e.g. service names, as to my orginial request and screenshots provided.
Best,
Martin
P.S.: Here the updates screenshot, with the missing 'save' button.
Hello again,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
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Hello again,
In that case you need to use UK English at this time you are using US
So notifications can not be sent for English bookings since you are using UK on site and US in Amelia. Change this to English UK save purge cache and all should be fine.
In case ti is not please send us a short one minute video of the issue.
But this should help.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hello again,
Also forgot to mention as we have explained in previous replies you need to adjust the template to write new template for each language. So at this time you have German template in English notificaitons
So you need to set this up also.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marco,
Thank you for this. Just to clear a confusion, I am aware I need to set the language to English UK, I only have tried English US as this was what you have recommended as a potential fix in an earlier reply.
The problem is still unresolved though. It is - and was - that there is no possibility to save translations of services. I can save translations of other elements of Amelia. This is shown in the attached video (with the settings as recommended).
Thanks,
Martin
Attached files: Untitled video - Made with Clipchamp.mp4
Hello again,
Yes, but if the page locale is not the same then proper notification can not be sent.
So technically you did not try out our solution.
The issue was that proper notifications are not sent for each language.
You created a conflict so our suggestion is
a. Set English US in Amelia but also as your page locale language. This must be changed also for notifications to send on proper language.
b. Your video is not good we can not open it
Please set English US in Amelia and on the page as page locale language (confirm this please via video) set any template for testing for proper language and see how it goes.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hello Marco,
Sorry about the video, not sure what happened but the final version was corrupted on my side. I reattach it here and it should be ok.
I now have tried the setting with English US but the very same error is still happening. On the video you can see that I can save a translation to a service category but it is not possible to save a translation to a service.
So I have for now not created yet another video but want you to see the previous video first as it is the same mistake however I set it up.
You have the credentials to access the website as to my previous note.
Martin
Attached files: Untitled video - Made with Clipchamp.mp4
Appologies,
Should be Hello Marko,
Martin
Hello again,
No worries we will take a look at video now and we will reach out to you again on this ticket as soon as we have more information.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
This resolves it. Thanks also for the video!
Perhaps useful (and cheap) to have a save button on that window, as you have them on other transaltion windows, so less experienced users. like myself, don't fall into that trap.
Martin
Hello again,
Yes, I agree and I will forward this to appropiate sector and you are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables