We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3755725
including VAT
Closed

Comments

  • Janamarechal started the conversation
    November 1, 2024 at 4:59pm

    Hello,

    I’m using Amelia with WooCommerce, and all our event prices are displayed with VAT included. When a customer purchases an event, they see the correct price, but on the WooCommerce receipt, the VAT isn’t displayed properly. Currently, the receipt just shows "VAT = VAT" rather than breaking down the VAT amount.

    For example:

    • Event price shown: €20
    • Receipt displays: Event = €20, VAT = VAT

    Ideally, I’d like it to show the breakdown as:

    • Event price: €20
    • Receipt displays: Event = €16.60, VAT = €3.40

    Could you please assist in setting this up correctly?
    Or could you please let me know if this issue originates from the Amelia settings or WooCommerce?

    Thank you in advance for your help.

    Best regards,

    Jana

  •  1,730
    Marko replied
    November 4, 2024 at 6:27am

    Hello there,

    Thank you for reaching out to us.

    We are not quite sure what the issue is but as far as we understand there is an issue with VAT on WooCommerce side. So you need to reach out to their support team so that they can check this out. 

    Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce, RazorPay and Square. So as soon as they click to book and they are transferred to WooCommerce from that point on WooCommerce takes over so this need to be checked on their end.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead.  

    Kind Regards, 

    Marko Davidovic [email protected]

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