Hello there,

Thank you for reaching out to us.

Sales and promotions do not apply to upgrades and renewals so we suggest that you ask for a refund and then to purchase new license on sale. This way you get a much better deal. 

Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:

If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Do not worries you will not lose any of the data.

Once you purchase and you want install new one follow the instructions bellow. 

You can download Amelia from your profile in our store. 

We are sending you a short instruction on how to update Amelia to the latest version.

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

Hope this helps. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.