Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
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Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hi there,
I have Amelia set up with Stripe payments. Everything works fine (currently in test mode), except customer data is not being sent properly to Stripe. (See attached - from Stripe dashboard)
I've read related public tickets (August 24) stating that this should now happen automatically. I have added custom meta data that is a partial solution - but it doesn't map email and name to the Stripe customer fields.
Related post: https://tmsplugins.ticksy.com//ticket/3698343/
Can you confirm that (as stated in other tickets) this should be working "out of the box" and if so, suggest how I can ensure it is properly configured.
Thank you.
Derek
Attached files: CleanShot 2024-10-31 at [email protected]
Hello there,
Thank you for reaching out to us.
We will forward this to our Dev team and as soon as we receive feedback from them we will reach out to you again on this ticket.
We wish you all the best and hope you have a wonderful weekend ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hello again,
We just got the feedback from our colleagues and they have told us that we ran the test using the data provided in the ticket you referenced, and here are the results:
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
I've checked Stripe and since 1 Nov the customer data is being captured. Transactions on 31 Oct - when the event went live - didn't capture the customer data.
No idea why, but it seems to be working now.
Thank you for your help.
Derek
Hello again,
We are glad that all is working fine now and hopefully this will not happen again.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables