We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
At first i got an email that the appointment is set for the right duration.
But after i accept it in Amelia, the duration time in the appointment in Outlook changes to 15 or 30 minutes, (depends on who the accepter is)
Attached files: rp 2.png
1 rp.png
Hello Lonneke,
Thanks for reaching out to us. Make sure that the timezone configuration is correct in both Amelia and Outlook Calendar. In Amelia, it should be configured to the nearest city in your timezone, in Outlook Calendar, it should be configured to the correct city timezone.
Kind Regards,
Stefan Petrov
[email protected]
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Both are on UTC +01:00 Amsterdam.
Where in Amelia can i check the timezone?
Amelia doesn't have the timezone settings, it uses WordPress settings. You can check it out here
Kind Regards,
Stefan Petrov
[email protected]
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Yeah, i checked. It's also on Amsterdam.. But i didnt change anything so it doest look like thats te problem?
Attached files: 3.png
Hello Lonneke,
Strange, let me see if I got this correctly. You receive an invitation with the Outlook link with the time already configured, but as soon as you accept it, you see a different time on Outlook Calendar?
And this depends on who the accepter is (which user is previewing it)
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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As soon as the owner of the appointment accepts it, the duration of the appointment changes to 15 min. or 30 min. Im not totaly sure if the reviewer or the duration of the sort appointment is the reason why its 15 or 30 mins.
Do you need me to make some extra screenshots?>
Hello Lonneke,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
My collegues only experiences this with Outlook. So they accept in Amelia and then the approved appointment changes in duration. It doesn´t happen all the time. Looks like its super random (there must be a pattern but i cant find it). Do you have any idea?
Hi Lonneke,
I suppose it's the Outlook Calendar configuration itself. I've seen some use cases where Outlook works like this by default. It automatically converts the appointment time as per your use case. I've found this article for example.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables