We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I set up everything to connect to b¡my external database in PostgrSQL - I create the connection, set up the query, and see the table perfectly. I set up as far as I found in the documentation, but I still cannot edit in the Front. Can you give me the link to the proper documentation? Must I recreate all the external table fields into the Wordpress MySQL ? This part is nor clear
Attached files: Imagen1.png
I'm using only in-line editing -- write something in the empty space - text field - give error on inserting a new line !!! Please help, what I'm missing?
Attached files: Imagen2.png
Hi Diego,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
You can check which editing buttons you enabled, there are "new Row", "edit" and "Delete a row".
Or as you said, if you enabled the in-line editor tool - then you can double click a cell and edit it directly.
Please check which Column are you choosing as the 'id column for editing'.
You can hover on the tooltip, as on my screenshot, and see the description for the rules, how this column must be configured in order for our editing to work.
As you can see, it must be an integer column type and needs to have these properties : auto-increment and unique.
Can you show us screenshots from your source Database table, is a column like that selected for editing?
Let me know if that isolates the issue.
3. There are other important limitations for editing in our SQL Tables, please note as per the Documentation :
So please also check all these points and see if you are calling the data only from one SQL source table, or do you have any JOIN/UNION, etc, if you made an SQL VIEW or if the ID column for editing isn't properly set.
Let me know if you isolated the root of this issue.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Diego,
At this point, it is best if you can grant us remote Admin access to see your table's back-end setup, then we can investigate it.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here, just make sure to mark the reply as PRIVATE, then nobody can see them except us.
And confirm this table ID, please.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It's working Now - all good - thanks