Hola, me gustaría crear paquetes para mis servicios pero no los encuentro en el back-end.

Será por la actualización a 7.8.2?

Instalé Amelia en un nuevo wordpress y teniendo creado un cosultor, una categoría y servicio no veo la pestaña de paquetes.

Hi Stefan,

I tried reinsatling the plugin and it's the same.

I tried erasing the cache and on another browser, on another device, in privacy mode and it's the same.

I' did a fresh wordpress intall whith just Amelia plugin and Packages doesn't show up in the services tab.

What else could it be? maybe roll back to an older version of Amelia? Or could it be something on the server side? php? 

Ok, new update.

It seems it's a licence isssue.

If i turn off the option to hide Blocked options in the activation menu, packages and resources show up.

But they are not active because it doesn't recognize the Pro Licence which I have.

I've tride to deactivate and re-acticate my licence but it doens't work, even with deleting cache and refreshing.

Did that, I also re-installed the plugin and tried on the fresh wordpress instalation clearing the caché on a private browser page.

I crated a wp admin user for you to try:

web: suvmusik.com/web/wp-admin
user: [email protected]
password: 1234

🤔

Yes you can do whtever you want in that worpress installation.

Hi Stephan,

It seems you're trying in the other wordpress intallation.

web: suvmusik.com/web/wp-admin
user: [email protected]
password: 1234

Hi Stefan

I've just checked and the Packages are working on that worpress intallation but I didn't do anything. Did you? So I can replicate it on the main site?

Hi Stefan,

No, on the main site it remains the same. 

I was thinking maybe it's a database tables problem. I have WP-Optimize plugin wich can optimize tables, cache and so on. Is it possible it could have messed up Amelia's activation tables in the database? If so is there a way tho export all Amelia's configurations so to do a complete uninstall and re import al the configurations?

Hi Stefan,

I've cleared the browser cookies and WP cache several times, but the issue remains. I'll ask my hosting provider to perform a deep cache clearing, but I doubt it will solve the problem because the test site where I provided you with credentials is on the same domain/server. That's why I suspect it might be a database issue caused by the optimization plugin. I would like to do a complete uninstall and re-install of Amelia. Is there a way to export and import Amelia's configurations?

Yep, that was it. 

I was working in Chrome and although I deleted the browsing data, cookies and cache several times, it was not solved until I completely closed Chrome and reopened it, deleting all the browser data.

Safari had no problem at all.

I feel ashamed, in the end the solution was much easier than I thought.

Thank you very much for the help and patience.

Greetings,

Sergio.