We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
What could be the reason of, The shop's customer have already booked the appointment and both shop's owner and customer already received email confirmation
But the problem is the booking tha already been booked , has lost from the system. So my question is what could be the reason of this
Hello Local for you,
Thanks for reaching out to us. I doubt that the appointment is lost, especially if the confirmation emails are sent, I would say the issue is related to the fact that a WP user is not able to see the appointment. You want to check if the WP user has multiple user roles assigned, as it would need to be either admin or employee or etc (one user role per user)
Kind Regards,
Stefan Petrov
[email protected]
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