We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Amelia Support Team,
I am experiencing an issue with the "Customer Panel Access" email notification. Specifically, the link that should direct customers to create a new password by using a token now results in a 404 error. This link used to work correctly, but now it no longer redirects to the password reset page as expected.
Additionally, could you please provide instructions on how to reset the default settings of the email template for this notification? I believe this may help resolve the issue or improve the functionality of the notifications.
Thank you for your support
Attached files: Captura de pantalla 2024-10-29 122330.png
Hello Vladimir,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
I can also hand in this issue!
in the e-mail i get back with forgot password the following link is given.. this looks very bad or not correct.. it doesn´t work. This could not work.. (it would be also good, if as a admin it would be possible to setback the password from a customer in the amelia plugin under.. customers, directly)
This is the false link:
(opend/copy of the mail in mozilla thunderbird)
imap://tlortner%[email protected]:993/fetch%3EUID%3E/INBOX%3E709318
Direkt in the yahoo/WEB mail -> the link does have only an roll-over but no link...
this is the code from the dom-html-expoctor:
<div id="yiv3315442689">Hallo liebe:r <strong>Tobias Ortner</strong>,<br><br>Sie können Ihr Profil über diesen Link aufrufen: <a rel="nofollow noopener noreferrer"><strong>link</strong></a>. <br><br>Vielen Dank, dass Sie sich für unser Unternehmen entschieden haben,<br><strong>COMPAYNAME</strong>
</div>
there is no Link --- :-(
Hello Tobias,
Please create a separate ticket for this issue and I will assist you with this.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables