We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3752814
Locations (Remote, Onsite and My Workshop)
Closed

Comments

  • Paul started the conversation
    October 28, 2024 at 2:14pm

    How best to implement the following ...

    Workshop Service
    Shows my location in calendar 
    Remote 
    Shows Phone Call in calendar location
    Onsite 
    Shows Customer location in calendar

    I can jig the placeholders on the email but remotes are showing to my clients as my address rather than remote ...


    Is there a way to set the location per service rather than by employee ... I might have three bookings in the morning - workshop, then remote and onsite.   Its not fixed.

    What is my best option as this seems a little confusing under my context or use but perfectly reasonable and logical setup for other types of business . 


    Thank you 

  •  885
    Stefan replied
    October 28, 2024 at 2:19pm

    Hi Paul,

    Thanks for reaching out to us. Unfortunatelly, the location can be only assigned to an employee, not a service, currently. Amelia doesn't have the option to differentiate the location, whether is going to be online, onsite, or remote. The difference would be the link for online meetings (zoom or Meet) that you would add to particular services. I'm thinking about the workaround of assigning those particular services in employee work hours for each day of the week as there you would find the option to assign the location, as well. You can check that, as well. 

    1678402517.png

    Kind Regards, 

    Stefan Petrov
    [email protected]

    Rate my support

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  • Paul replied
    October 28, 2024 at 2:30pm

    Thanks Stefan,

    (Amazing fast response btw).

    I think we might need to add this to a feature request then as I can see it being very helpful to all your businesses uses.  

    Perhaps along the lines that the existing locations system become "our locations" where the client visits us... and implement two additional options for "call out (Onsite)" or "virtual (Remote)" in addition.  

    The additional would then have the customer enter their home address (synced to wordpress customer) and location placeholder would use this client location instead of our office.   Then with remote/virtual a placeholder would insert the necessary remote link credentials etc and replace the location with "virtual, phone call or something similar".

    Does the make sense.   
    Until now I guess removing the location from my system seems the best but I loose the really nice feature of the address being in the calendar appointment.


    Thanks !

  •  885
    Stefan replied
    October 28, 2024 at 2:37pm

    Hi Paul,

    You are welcome. Yes, it makes sense, actually, some users have also suggested this and asked if the location can be assigned to service instead of employee. Currently, we have this assigned to employees, since the timeslots are also defined by employee work hours, we have all of this in one place. But, yes, I agree that having an option that helps Amelia "differentiate" the "on-site" from the "online" location would be the best option. The thing is, we have to think about the logic behind this (having links integrated by default) and testing requires time etc. The best option would be to suggest this as a feature on our page.

     

     

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables