We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I want the appointment booking pop-up (Step-by-Step Booking Form 2.0) to look as advertised, but it doesn't. I am inserting the shortcode [ameliastepbooking], but instead of looking like it is shown with a sidebar on the left, it looks like the attached image. It appears to be a conflict with the Elementor plugin, as when I disable Elementor, it shows correctly - of course, nothing else does! Are there suggestions for this?
Note, per other threads, I disabled all caching - no luck. I tried a different default Wordpress theme and disabled everything except Elementor and Amelia - no luck.
Attached files: amelia scheduler.png
Hi Carin,
Thanks for reaching out to us. Well, it looks like there is a conflict, indeed. Have you also tried disabling other plugins? Can you provide the WP admin credentials so I can log in to take a better look?
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Carin,
Thanks for the access. The problem here is that you have a pre-defined category in your shortcode
I've created a new page with the standard booking form shortcode, like this -
The preview shows the sidebar correctly, as per the screenshot
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Carin,
Feel free to create a new blank page and insert this shortcode - [ameliastepbooking]
I can see that the sidebar is activated in Customize settings and it does work on a new page.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I tried the hello theme, only Amelia and Elementor active, standard short code on the home page (ameliastepbooking), all Elementor features turned off, incognito. Still no sidebar.
I found the issue - the column it was in was not sized large enough. Is there a way to decrease the space at the top of the ameliastepbooking - there is quite a bit.