good afternoon, customers do not receive an email after they have purchased a package with the option to go to their customer panel and then create a password there. I already searched the public tickets but couldn't find the answer. Everything seems to be set up correctly, how can I fix it?
When your client makes a reservation and completes the booking process by paying for the service, they should have the option to access the Customer Panel afterward to manage their reservation details. However, to access the Customer Panel, they need to have a login and password set up.
Typically, after completing the booking process, there should be an option for the customer to create a password for the Customer Panel. This option is usually presented to them once the booking is finalized. If your client didn't set up a password after completing the booking process, that might be why they're encountering difficulties when trying to access the panel.
The solution in this scenario is relatively simple. Your client can still access the Customer Panel by utilizing the "forgot password" feature. This feature should be available on the login page of the Customer Panel. By clicking on "forgot password," your client will be prompted to enter their email address. After doing so, they should receive an email with instructions on how to reset their password.
Once they've reset their password, they should be able to log in to the Customer Panel using their email address and the newly created password. From there, they'll have access to manage their reservation details as needed.
So, to sum up, your client has two options:
If they haven't created a password after completing the booking process, they can click on the "forgot password" button on the Customer Panel login page to create a new password.
If they have created a password after completing the booking process, they can simply use that password to log in to the Customer Panel.
Ensuring that your client is aware of these options should help them navigate the Customer Panel more easily and manage their reservations effectively. If you need further assistance with configuring the settings, feel free to provide more details, and I'd be happy to help!
Hi, thank you for your clear email! The notifications also include a notification email containing: You can access the customer panel via this link. Is it not possible that they receive this email after they have placed an order so that they can create a password this way?
You could change the content of the "Appointment Approved" and add the link to the customer panel and mention that customers can add log into a customer panel to check and change their booking details.
Please let me know if you have any other questions.
good afternoon, customers do not receive an email after they have purchased a package with the option to go to their customer panel and then create a password there. I already searched the public tickets but couldn't find the answer. Everything seems to be set up correctly, how can I fix it?
Yours sincerely,
Zico Koekkoek
Hello Zico,
When your client makes a reservation and completes the booking process by paying for the service, they should have the option to access the Customer Panel afterward to manage their reservation details. However, to access the Customer Panel, they need to have a login and password set up.
Typically, after completing the booking process, there should be an option for the customer to create a password for the Customer Panel. This option is usually presented to them once the booking is finalized. If your client didn't set up a password after completing the booking process, that might be why they're encountering difficulties when trying to access the panel.
The solution in this scenario is relatively simple. Your client can still access the Customer Panel by utilizing the "forgot password" feature. This feature should be available on the login page of the Customer Panel. By clicking on "forgot password," your client will be prompted to enter their email address. After doing so, they should receive an email with instructions on how to reset their password.
Once they've reset their password, they should be able to log in to the Customer Panel using their email address and the newly created password. From there, they'll have access to manage their reservation details as needed.
So, to sum up, your client has two options:
Ensuring that your client is aware of these options should help them navigate the Customer Panel more easily and manage their reservations effectively. If you need further assistance with configuring the settings, feel free to provide more details, and I'd be happy to help!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi, thank you for your clear email! The notifications also include a notification email containing: You can access the customer panel via this link. Is it not possible that they receive this email after they have placed an order so that they can create a password this way?
Hello Zico,
You could change the content of the "Appointment Approved" and add the link to the customer panel and mention that customers can add log into a customer panel to check and change their booking details.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables